-80
NPS
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Pocket Gems
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About Pocket Gems' Brand
Pocket Gems' mission is to be one of the world’s great creators of innovative interactive entertainment on mobile.
Brand at a Glance
67%
Customer Loyalty
2.8/5
Product Quality
2.4/5
Pricing
2.9/5
Customer Service
Pocket Gems NPS
Pocket Gems's Net Promoter Score (NPS) is a -80 with 0% Promoters, 20% Passives, and 80% Detractors. Net Promoter Score tracks whether Pocket Gems's customers would recommend using the product based on a scale of -100 to 100.
Pocket Gems Overall NPS
| 0% | Promoters |
|---|---|
| 20% | Passives |
| 80% | Detractors |
Pocket Gems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Jul 2020 -100 | Jul 2020 | -100 |
Aug 2020 -100 | Aug 2020 | -100 |
Sep 2020 -100 | Sep 2020 | -100 |
May 2021 -71 | May 2021 | -71 |
Oct 2021 -75 | Oct 2021 | -75 |
Nov 2021 -66 | Nov 2021 | -66 |
Dec 2021 -70 | Dec 2021 | -70 |
Jun 2022 -72 | Jun 2022 | -72 |
Aug 2022 -75 | Aug 2022 | -75 |
Aug 2023 -78 | Aug 2023 | -78 |
Nov 2023 -80 | Nov 2023 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pocket Gems NPS by Gender
Pocket Gems's NPS was rated -100 by Female customers on Comparably.
Female
-100
Pocket Gems's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Pocket Gems's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Pocket Gems NPS by Usage
Pocket Gems's NPS was rated -100 points by customers who have used Pocket Gems's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
Pocket Gems Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Pocket Gems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pocket Gems Customer Loyalty Score by Gender
Pocket Gems's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Pocket Gems.
Female
70%
Yes
Male
N/A
Yes
Pocket Gems Customer Loyalty Score by Usage
Pocket Gems's Customer Loyalty score was rated 70% by customers who have used Pocket Gems's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pocket Gems Product Quality
2.8/5
Pocket Gems has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Pocket Gems' overall Product Quality score rated by its users and customers.
Pocket Gems Product Information
Pocket Gems’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://pocketgems.com/
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Gaming
Hardware and Devices
Mobile App
SaaS
Virtual Reality
Quick Insights into Pocket Gems Product Quality
Pocket Gems's Product Quality score was rated highest by customers who have used Pocket Gems's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Pocket Gems' Product Quality.
Ranked Pocket Gems Product Quality the Highest
Pocket Gems Product Quality Score by Gender
Pocket Gems's Product Quality score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pocket Gems.
Female
1.6/5
Male
N/A
Pocket Gems Product Quality Score by Usage
Pocket Gems's Product Quality score was rated 2 stars by customers who have used Pocket Gems's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Pocket Gems Pricing
Pocket Gems ROI & Value For Money
2.4/5
Pocket Gems has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Pocket Gems ROI
Pocket Gems's ROI score was rated highest by customers who have used Pocket Gems's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Pocket Gems' ROI score.
Ranked Pocket Gems ROI the Highest
Pocket Gems ROI Score by Gender
Pocket Gems's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Pocket Gems.
Female
1.5/5
Male
N/A
Pocket Gems ROI Score by Usage
Pocket Gems's ROI score was rated 1.5 stars by customers who have used Pocket Gems's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Pocket Gems Customer Satisfaction (CSAT)
Pocket Gems Customer Satisfaction (CSAT) Score
50 / 100
Pocket Gems has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pocket Gems Customer Service
2.9/5
Pocket Gems has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Pocket Gems' overall Customer Service score rated by its users and customers.
About Pocket Gems's Customer Service
Address
Montgomery and Bush, San Francisco, CA
Website
http://pocketgems.com/
Quick Insights into Pocket Gems Customer Service
Pocket Gems's Customer Service score was rated highest by customers who have used Pocket Gems's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Pocket Gems' Customer Service score.
Ranked Pocket Gems Customer Service the Highest
Pocket Gems Customer Service Score by Gender
Pocket Gems's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pocket Gems.
Female
1.5/5
Male
N/A
Pocket Gems Customer Service Score by Usage
Pocket Gems's Customer Service score was rated 1.5 stars by customers who have used Pocket Gems's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Pocket Gems as an Employer
3.0/5
Pocket Gems has a 3.0/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Pocket Gems scored a -80 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Pocket Gems would recommend the brand to a friend. ENPS measures how likely Pocket Gems employees would recommend working at Pocket Gems to a friend.
Net Promoter Score
-80
NPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 26% | Promoters |
|---|---|
| 27% | Passive |
| 47% | Detractors |
