100
NPS
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Brand Page
POD Point
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About POD Point's Brand
Developer of electric vehicle charging systems designed to make charging point available everywhere a car is parked for more than an hour. The company's electric vehicle charging system consist of charging points for electric cars that enables people to charge their cars wherever they park it, enabling electric vehicle users with ease of traveling.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
POD Point NPS
POD Point's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether POD Point's customers would recommend using the product based on a scale of -100 to 100.
POD Point Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
POD Point NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
POD Point Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of POD Point users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
POD Point Product Quality
5/5
POD Point has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock POD Point's overall Product Quality score rated by its users and customers.
POD Point Product Information
POD Point’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.pod-point.com
- Company Size
- 51-200 Employees
POD Point Pricing
POD Point ROI & Value For Money
5/5
POD Point has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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POD Point Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
POD Point Customer Service
5/5
POD Point has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock POD Point's overall Customer Service score rated by its users and customers.
About POD Point's Customer Service
Address
Discovery House, London, EC1Y 8QE United Kingdom
Website
www.pod-point.com
