-77
NPS
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PODS
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About PODS' Brand
At PODS, we know that your moving and storage needs are unique, which is why we offer flexible, personal solutions with unlimited time, space, and control. When PODS pioneered portable storage in 1998, we introduced the world to a brand new way to move and store the things that matter most. Now an industry leader, PODS provides residential and commercial services in 46 U.S. states, Canada, Australia, and the UK. To date, the PODS network has completed more than 1.2 million long-distance moves, more than 5.4 million initial deliveries, and has over 227,000 PODS containers in service. To learn more about how PODS provides customers with a personal moving and storage team, visit PODS.com.
Brand at a Glance
48%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
PODS NPS
PODS's Net Promoter Score (NPS) is a -77 with 11% Promoters, 1% Passives, and 88% Detractors. Net Promoter Score tracks whether PODS's customers would recommend using the product based on a scale of -100 to 100.
PODS Overall NPS
| 11% | Promoters |
|---|---|
| 1% | Passives |
| 88% | Detractors |
PODS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -77 | Feb 2025 | -77 |
Mar 2025 -77 | Mar 2025 | -77 |
Apr 2025 -77 | Apr 2025 | -77 |
May 2025 -77 | May 2025 | -77 |
Jun 2025 -77 | Jun 2025 | -77 |
Jul 2025 -77 | Jul 2025 | -77 |
Aug 2025 -77 | Aug 2025 | -77 |
Oct 2025 -77 | Oct 2025 | -77 |
Nov 2025 -77 | Nov 2025 | -77 |
Jan 2026 -77 | Jan 2026 | -77 |
May 2026 -77 | May 2026 | -77 |
Jun 2026 -77 | Jun 2026 | -77 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PODS NPS by Gender
Male customers rated PODS's NPS 8 points higher than Female customers.
Male
-84
PODS's NPS was rated -84 by Male customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
Female
-92
PODS's NPS was rated -92 by Female customers on Comparably.
4%
Promoters
0%
Passives
96%
Detractors
PODS NPS by Ethnicity
PODS's NPS was rated the highest by Native American customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -86 | Caucasian | -86 |
Hispanic or Latino -60 | Hispanic or Latino | -60 |
African American/Black -100 | African American/Black | -100 |
Native American -34 | Native American | -34 |
Other -100 | Other | -100 |
PODS NPS by Age
PODS's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
PODS NPS by Usage
PODS's NPS was rated the highest by customers who have used PODS's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -90 | Less than 1 Year | -90 |
1 to 2 Years -82 | 1 to 2 Years | -82 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -72 | 5 to 10 Years | -72 |
Over 10 Years -100 | Over 10 Years | -100 |
PODS Customer Reviews
Out of the 40 PODS customer reviews 4 were positive and 36 were constructive. PODS customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
PODS Customer Loyalty
48%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
48% of PODS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PODS Customer Loyalty Score by Gender
Female customers rated PODS's Customer Loyalty score 19% higher than Male customers.
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Male
38%
Yes
Female
57%
Yes
PODS Customer Loyalty Score by Ethnicity
PODS's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PODS.
46
out of 100
Caucasian
82
out of 100
Hispanic or Latino
80
out of 100
African American/Black
40
out of 100
Native American
40
out of 100
Other
PODS Customer Loyalty Score by Age
PODS's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PODS.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
31-35 33% | 31-35 | 33% |
36-40 48% | 36-40 | 48% |
41-45 43% | 41-45 | 43% |
46-50 35% | 46-50 | 35% |
51-55 45% | 51-55 | 45% |
56-60 61% | 56-60 | 61% |
61-65 47% | 61-65 | 47% |
66+ 53% | 66+ | 53% |
PODS Customer Loyalty Score by Usage
PODS's Customer Loyalty score was rated the highest by customers who have used PODS's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PODS Customer Loyalty Score by Industry
PODS's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PODS Product Quality
1.5/5
PODS has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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PODS Product Information
PODS’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Legal industry rated PODS's product the highest. Reviewers from the Tech industry rated PODS the lowest at 1.5.
- Website
- http://www.pods.com/
- Company Size
- 1,001-5,000 Employees
Industry
Package, Freight Delivery or Containers
Quick Insights into PODS Product Quality
PODS's Product Quality score was rated highest by customers from the Legal industry, and rated lowest by customers from the Tech industry.
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Ranked PODS Product Quality the Highest
Ranked PODS Product Quality the Lowest
PODS Product Quality Score by Gender
PODS's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PODS.
Male
1.5/5
Female
1.5/5
PODS Product Quality Score by Ethnicity
PODS's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PODS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
PODS Product Quality Score by Age
PODS's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PODS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.6 | 26-30 | 1.6 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.8 | 36-40 | 1.8 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
PODS Product Quality Score by Usage
PODS's Product Quality score was rated the highest by customers who have used PODS's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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PODS Product Quality Score by Industry
PODS's Product Quality score was rated the highest by Legal industry customers, and the lowest by Tech industry customers.
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PODS Pricing
PODS ROI & Value For Money
1.5/5
PODS has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PODS' overall ROI score rated by its users and customers.
PODS Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Legal industry. The users from the Accounting industry think that they had the lowest ROI from PODS.
Quick Insights into PODS ROI
PODS's ROI score was rated highest by customers from the Legal industry, and rated lowest by customers from the Tech industry.
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Ranked PODS ROI the Highest
Ranked PODS ROI the Lowest
PODS ROI Score by Gender
PODS's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PODS.
Male
1.5/5
Female
1.5/5
PODS ROI Score by Ethnicity
PODS's ROI score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PODS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 1.6 | Native American | 1.6 |
Other 1.5 | Other | 1.5 |
PODS ROI Score by Age
PODS's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PODS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.8 | 36-40 | 1.8 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
PODS ROI Score by Usage
PODS's ROI score was rated the highest by customers who have used PODS's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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PODS ROI Score by Industry
PODS's ROI score was rated the highest by Legal industry customers, and the lowest by Tech industry customers.
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PODS Customer Satisfaction (CSAT)
PODS Customer Satisfaction (CSAT) Score
12 / 100
PODS has an overall Customer Satisfaction score of 12 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
6%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
9%
Very Dissatisfied
78%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PODS Customer Satisfaction
PODS's Customer Satisfaction score was rated highest by customers from the Insurance industry, and rated lowest by customers from the Real Estate industry.
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Ranked PODS Customer Satisfaction the Highest
Ranked PODS Customer Satisfaction the Lowest
PODS Customer Satisfaction Score by Gender
Male customers rated PODS's Customer Satisfaction score 3 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PODS.
10 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 1% | |
Dissatisfied | 7% | |
Very Dissatisfied | 82% |
7 / 100
FemaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 3% | |
Very Dissatisfied | 90% |
PODS Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PODS' Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PODS.
8 / 100
Very Satisfied
4%
Satisfied
4%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
3%
Very Dissatisfied
88%
CSAT according to Hispanic or Latino
PODS' Customer Satisfaction (CSAT) score was rated 20% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PODS.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
CSAT according to African American/Black
PODS' Customer Satisfaction (CSAT) score was rated 11% according to African American/Black users and customers.
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11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
67%
CSAT according to Native American
PODS' Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
PODS' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PODS.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
PODS Customer Satisfaction Score by Age
PODS's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PODS.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 31-35 | 25% | |||||||||||||||
| 36-40 | 28% | |||||||||||||||
| 41-45 | 6% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 6% | |||||||||||||||
| 56-60 | 10% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 8% |
PODS Customer Satisfaction Score by Usage
PODS's Customer Satisfaction score was rated the highest by customers who have used PODS's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
PODS Customer Satisfaction Score by Industry
PODS's Customer Satisfaction score was rated the highest by Insurance industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "PODS Customer Satisfaction Score by Industry",
"text": "PODS's Customer Satisfaction score was rated the highest by Insurance industry customers, and the lowest by Real Estate industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "PODS's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Accounting",
"groupId": 495,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "PODS's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "PODS's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "PODS's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "PODS's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "PODS's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consulting",
"groupId": 511,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "PODS's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "PODS's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "PODS's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "PODS's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "PODS's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Insurance",
"groupId": 526,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "PODS's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Legal",
"groupId": 529,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "PODS's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "PODS's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}PODS Customer Service
1.5/5
PODS has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PODS' overall Customer Service score rated by its users and customers.
About PODS's Customer Service
Address
Clearwater, FL 33762
Website
http://www.pods.com/
Phone Number
(727) 532-2610
PODS's Social Links
Quick Insights into PODS Customer Service
PODS's Customer Service score was rated highest by Native American customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked PODS' Customer Service score.
Ranked PODS Customer Service the Highest
Ranked PODS Customer Service the Lowest
PODS Customer Service Score by Gender
PODS's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PODS.
Male
1.5/5
Female
1.5/5
PODS Customer Service Score by Ethnicity
PODS's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PODS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 2 | Native American | 2 |
Other 1.5 | Other | 1.5 |
PODS Customer Service Score by Age
PODS's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PODS.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
PODS Customer Service Score by Usage
PODS's Customer Service score was rated 1.5 stars by customers who have used PODS's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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PODS Customer Service Score by Industry
PODS's Customer Service score was rated the highest by Legal industry customers, and the lowest by Tech industry customers.
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PODS as an Employer
2.9/5
PODS has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
PODS scored a -77 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of PODS would recommend the brand to a friend. ENPS measures how likely PODS employees would recommend working at PODS to a friend.
Net Promoter Score
-77
NPS Score
| 11% | Promoters |
|---|---|
| 1% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 38% | Promoters |
|---|---|
| 14% | Passive |
| 48% | Detractors |
