-81
NPS
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PODS
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About PODS' Brand
A Clearwater, Fla.-based portable moving and storage company
Brand at a Glance
45%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
PODS NPS
PODS's Net Promoter Score (NPS) is a -81 with 9% Promoters, 1% Passives, and 90% Detractors. Net Promoter Score tracks whether PODS's customers would recommend using the product based on a scale of -100 to 100.
PODS Overall NPS
| 9% | Promoters |
|---|---|
| 1% | Passives |
| 90% | Detractors |
PODS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -76 | Jul 2021 | -76 |
Aug 2021 -80 | Aug 2021 | -80 |
Sep 2021 -82 | Sep 2021 | -82 |
Oct 2021 -82 | Oct 2021 | -82 |
Nov 2021 -82 | Nov 2021 | -82 |
Dec 2021 -80 | Dec 2021 | -80 |
Jan 2022 -80 | Jan 2022 | -80 |
Feb 2022 -78 | Feb 2022 | -78 |
Mar 2022 -80 | Mar 2022 | -80 |
Apr 2022 -80 | Apr 2022 | -80 |
May 2022 -81 | May 2022 | -81 |
Jun 2022 -81 | Jun 2022 | -81 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PODS NPS by Gender
PODS's NPS was rated -94 by both Female and Male customers on Comparably.
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Male
-94
PODS's NPS was rated -94 by Male customers on Comparably.
Sign Up to learn about PODS' NPS Score rated by Male customers on Comparably.
3%
Promoters
0%
Passives
97%
Detractors
Female
-94
PODS's NPS was rated -94 by Female customers on Comparably.
Sign Up to learn about PODS' NPS Score rated by Female customers on Comparably.
3%
Promoters
0%
Passives
97%
Detractors
PODS NPS by Ethnicity
PODS's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of PODS.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -88 | Caucasian | -88 |
Other -100 | Other | -100 |
PODS NPS by Age
PODS's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of PODS.
PODS NPS by Usage
PODS's NPS was rated the highest by customers who have used PODS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full NPS by Usage data of PODS.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -94 | Less than 1 Year | -94 |
1 to 2 Years -84 | 1 to 2 Years | -84 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
PODS Customer Reviews
Out of the 20 PODS customer reviews 2 were positive and 18 were constructive. PODS customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
PODS Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of PODS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PODS Customer Loyalty Score by Gender
Female customers rated PODS's Customer Loyalty score 6% higher than Male customers.
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Male
41%
Yes
Female
47%
Yes
PODS Customer Loyalty Score by Ethnicity
PODS's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PODS.
44
out of 100
Caucasian
23
out of 100
Other
PODS Customer Loyalty Score by Age
PODS's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PODS.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 10% | 31-35 | 10% |
36-40 33% | 36-40 | 33% |
41-45 28% | 41-45 | 28% |
46-50 33% | 46-50 | 33% |
51-55 50% | 51-55 | 50% |
56-60 64% | 56-60 | 64% |
61-65 50% | 61-65 | 50% |
66+ 55% | 66+ | 55% |
PODS Customer Loyalty Score by Usage
PODS's Customer Loyalty score was rated the highest by customers who have used PODS's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PODS Customer Loyalty Score by Industry
PODS's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PODS Product Quality
1.5/5
PODS has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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PODS Product Information
PODS’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated PODS's product the highest. Reviewers from the Tech industry rated PODS the lowest at 1.5.
- Website
- http://www.pods.com/
- Company Size
- 1,001-5,000 Employees
Industry
Package, Freight Delivery or Containers
Quick Insights into PODS Product Quality
PODS's Product Quality score was rated highest by customers from the Transportation industry, and rated lowest by customers from the Tech industry.
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Ranked PODS Product Quality the Highest
Ranked PODS Product Quality the Lowest
PODS Product Quality Score by Gender
PODS's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PODS.
Male
1.5/5
Female
1.5/5
PODS Product Quality Score by Ethnicity
PODS's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PODS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
PODS Product Quality Score by Age
PODS's Product Quality score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PODS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
PODS Product Quality Score by Usage
PODS's Product Quality score was rated 1.5 stars by customers who have used PODS's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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PODS Product Quality Score by Industry
PODS's Product Quality score was rated the highest by Transportation industry customers, and the lowest by Tech industry customers.
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PODS Pricing
PODS ROI & Value For Money
1.5/5
PODS has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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PODS Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from PODS.
Quick Insights into PODS ROI
PODS's ROI score was rated highest by customers who have used PODS's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked PODS ROI the Highest
Ranked PODS ROI the Lowest
PODS ROI Score by Gender
PODS's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PODS.
Male
1.5/5
Female
1.5/5
PODS ROI Score by Ethnicity
PODS's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PODS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
PODS ROI Score by Age
PODS's ROI score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PODS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
PODS ROI Score by Usage
PODS's ROI score was rated the highest by customers who have used PODS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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PODS ROI Score by Industry
PODS's ROI score was rated the highest by Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
PODS Customer Satisfaction (CSAT)
PODS Customer Satisfaction (CSAT) Score
12 / 100
PODS has an overall Customer Satisfaction score of 12 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
5%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
10%
Very Dissatisfied
76%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PODS Customer Satisfaction
PODS's Customer Satisfaction score was rated highest by customers who have used PODS's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked PODS Customer Satisfaction the Highest
Ranked PODS Customer Satisfaction the Lowest
PODS Customer Satisfaction Score by Gender
Male customers rated PODS's Customer Satisfaction score 2 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PODS.
12 / 100
MaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 82% |
10 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 5% | |
Very Dissatisfied | 85% |
PODS Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PODS' Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PODS.
14 / 100
Very Satisfied
7%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
83%
CSAT according to Other
PODS' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PODS.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
PODS Customer Satisfaction Score by Age
PODS's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PODS.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 28% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 12% |
PODS Customer Satisfaction Score by Usage
PODS's Customer Satisfaction score was rated the highest by customers who have used PODS's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
PODS Customer Satisfaction Score by Industry
PODS's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}PODS Customer Service
1.5/5
PODS has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PODS' overall Customer Service score rated by its users and customers.
About PODS's Customer Service
Address
13535 Feather Sound Drive, Clearwater, FL 33762
Website
http://www.pods.com/
Phone Number
(727) 532-2610
PODS's Social Links
Quick Insights into PODS Customer Service
PODS's Customer Service score was rated highest by customers who have used PODS's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked PODS' Customer Service score.
Ranked PODS Customer Service the Highest
Ranked PODS Customer Service the Lowest
PODS Customer Service Score by Gender
PODS's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PODS.
Male
1.5/5
Female
1.5/5
PODS Customer Service Score by Ethnicity
PODS's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PODS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
PODS Customer Service Score by Age
PODS's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PODS.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
PODS Customer Service Score by Usage
PODS's Customer Service score was rated the highest by customers who have used PODS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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PODS Customer Service Score by Industry
PODS's Customer Service score was rated the highest by Transportation industry customers, and the lowest by Tech industry customers.
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Consumer vs. Employees
PODS scored a -81 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of PODS would recommend the brand to a friend. ENPS measures how likely PODS employees would recommend working at PODS to a friend.
Net Promoter Score
-81
NPS Score
| 9% | Promoters |
|---|---|
| 1% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 26% | Promoters |
|---|---|
| 23% | Passive |
| 51% | Detractors |
