Comparably is excited to introduce our all-new Best Brands Award winners
Learn More
Brand Page
PODS
Marketing or Exec? Claim Your Free Account

About PODS' Brand

A Clearwater, Fla.-based portable moving and storage company

Brand at a Glance

45%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service

PODS NPS

PODS's Net Promoter Score (NPS) is a -81 with 9% Promoters, 1% Passives, and 90% Detractors. Net Promoter Score tracks whether PODS's customers would recommend using the product based on a scale of -100 to 100.

PODS Overall NPS

-81
NPS
9%Promoters
1%Passives
90%Detractors
PODS Overall NPS

PODS NPS Trend

-100
-50
0
50
100
Jul 2021
-76
Jul 2021-76
Aug 2021
-80
Aug 2021-80
Sep 2021
-82
Sep 2021-82
Oct 2021
-82
Oct 2021-82
Nov 2021
-82
Nov 2021-82
Dec 2021
-80
Dec 2021-80
Jan 2022
-80
Jan 2022-80
Feb 2022
-78
Feb 2022-78
Mar 2022
-80
Mar 2022-80
Apr 2022
-80
Apr 2022-80
May 2022
-81
May 2022-81
Jun 2022
-81
Jun 2022-81

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

PODS NPS by Gender

PODS's NPS was rated -94 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full NPS by Gender data of PODS.

Male

-94

PODS's NPS was rated -94 by Male customers on Comparably.

Sign Up to learn about PODS' NPS Score rated by Male customers on Comparably.
3%
Promoters
0%
Passives
97%
Detractors

Female

-94

PODS's NPS was rated -94 by Female customers on Comparably.

Sign Up to learn about PODS' NPS Score rated by Female customers on Comparably.
3%
Promoters
0%
Passives
97%
Detractors

PODS NPS by Ethnicity

PODS's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of PODS.
-100
-50
0
50
100
Caucasian
-88
Caucasian-88
Other
-100
Other-100

PODS NPS by Age

PODS's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of PODS.
0
20
40
60
80
100
Promoters
0%
Passives
0%
Detractors
100%
31-350%0%100%
Promoters
0%
Passives
0%
Detractors
100%
36-400%0%100%
Promoters
0%
Passives
0%
Detractors
100%
41-450%0%100%
Promoters
0%
Passives
0%
Detractors
100%
46-500%0%100%
Promoters
0%
Passives
0%
Detractors
100%
51-550%0%100%
Promoters
10%
Passives
0%
Detractors
90%
56-6010%0%90%
Promoters
0%
Passives
0%
Detractors
100%
61-650%0%100%
Promoters
8%
Passives
0%
Detractors
92%
66+8%0%92%

PODS NPS by Usage

PODS's NPS was rated the highest by customers who have used PODS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of PODS.
-100
-50
0
50
100
Less than 1 Year
-94
Less than 1 Year-94
1 to 2 Years
-84
1 to 2 Years-84
2 to 5 Years
-100
2 to 5 Years-100
5 to 10 Years
-100
5 to 10 Years-100
Over 10 Years
-100
Over 10 Years-100

PODS Customer Reviews

Out of the 20 PODS customer reviews 2 were positive and 18 were constructive. PODS customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What do you value most about this brand?
Their employees. Simply great! Friendly, good communications throughout. Very professional. Drivers were FABULOUS! Showed up on time both pickup and delivery. Fun to watch "Podzilla"" and their expertise in handling both the machine and our possessionsThe reservation and contacts were also excellen
Review from Binghamton, NY / Female / Caucasian / 66+
What can this brand most improve?
Customer service - currently there is none. Assign a case manager for each customer rather than being so departmentalized that no one can reach the necessary department.
Review from Tampa, FL / Non-Binary / Other / 41-45Posted 22 days ago
What can this brand most improve?
Basic Organization skills, communication, customer service and leadership.
Review from Tampa, FL / Female / Caucasian / 41-45
What can this brand most improve?
The worst customer service I have ever experienced. The people are unprofessional and unwilling to help as requested
Review from Tampa, FL / Male / Caucasian / 66+
What can this brand most improve?
Customer service No one return calls
Review from Tampa, FL / Female / Caucasian / 66+

PODS Customer Loyalty

45%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

45% of PODS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

45
45%
55
55%
PODS Customer Loyalty

PODS Customer Loyalty Score by Gender

Female customers rated PODS's Customer Loyalty score 6% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PODS.
Male
41%
Yes
Female
47%
Yes

PODS Customer Loyalty Score by Ethnicity

PODS's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PODS.
44
out of 100
Caucasian
23
out of 100
Other

PODS Customer Loyalty Score by Age

PODS's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PODS.
0
20%
40%
60%
80%
100%
31-35
10%
31-3510%
36-40
33%
36-4033%
41-45
28%
41-4528%
46-50
33%
46-5033%
51-55
50%
51-5550%
56-60
64%
56-6064%
61-65
50%
61-6550%
66+
55%
66+55%

PODS Customer Loyalty Score by Usage

PODS's Customer Loyalty score was rated the highest by customers who have used PODS's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
26%
1 to 2 Years
63%
2 to 5 Years
65%
5 to 10 Years
87%
Over 10 Years
40%

PODS Customer Loyalty Score by Industry

PODS's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Insurance industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
48%
Banking and Financial Services
70%
Construction
55%
Education
46%
Insurance
40%
Transportation
70%

PODS Product Quality

1.5/5

PODS has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock PODS' overall Product Quality score rated by its users and customers.

PODS Product Information

PODS’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated PODS's product the highest. Reviewers from the Tech industry rated PODS the lowest at 1.5.

Website
http://www.pods.com/
Company Size
1,001-5,000 Employees

Industry

Package, Freight Delivery or Containers

Quick Insights into PODS Product Quality

PODS's Product Quality score was rated highest by customers from the Transportation industry, and rated lowest by customers from the Tech industry.

Sign Up to unlock insights into how customers have ranked PODS' Product Quality.

Ranked PODS Product Quality the Highest

Transportation
2
1 to 2 Years
1.5
31-35
1.5

Ranked PODS Product Quality the Lowest

Other
1.5
Over 10 Years
1.5
Tech
1.5

PODS Product Quality Score by Gender

PODS's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PODS.

Male

1.5/5

Female

1.5/5

PODS Product Quality Score by Ethnicity

PODS's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PODS.
0
1
2
3
4
5
Caucasian
1.5
Caucasian1.5
Other
1.5
Other1.5

PODS Product Quality Score by Age

PODS's Product Quality score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PODS.
0
1
2
3
4
5
31-35
1.5
31-351.5
36-40
1.5
36-401.5
41-45
1.5
41-451.5
46-50
1.5
46-501.5
51-55
1.5
51-551.5
56-60
1.5
56-601.5
61-65
1.5
61-651.5
66+
1.5
66+1.5

PODS Product Quality Score by Usage

PODS's Product Quality score was rated 1.5 stars by customers who have used PODS's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
1.5
1 to 2 Years
1.5
2 to 5 Years
1.5
5 to 10 Years
1.5
Over 10 Years
1.5

PODS Product Quality Score by Industry

PODS's Product Quality score was rated the highest by Transportation industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
1.5
Banking and Financial Services
1.5
Construction
1.5
Education
1.5
Insurance
1.6
Transportation
2

PODS Pricing

PODS ROI & Value For Money

1.5/5

PODS has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock PODS' overall ROI score rated by its users and customers.

PODS Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from PODS.

Quick Insights into PODS ROI

PODS's ROI score was rated highest by customers who have used PODS's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.

Sign Up to unlock insights into how customers have ranked PODS' ROI score.

Ranked PODS ROI the Highest

1 to 2 Years
1.6
Transportation
1.6
31-35
1.5

Ranked PODS ROI the Lowest

Other
1.5
Over 10 Years
1.5
Tech
1.5

PODS ROI Score by Gender

PODS's ROI score was rated 1.5 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of PODS.

Male

1.5/5

Female

1.5/5

PODS ROI Score by Ethnicity

PODS's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PODS.
0
1
2
3
4
5
Caucasian
1.5
Caucasian1.5
Other
1.5
Other1.5

PODS ROI Score by Age

PODS's ROI score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Age data of PODS.
0
1
2
3
4
5
31-35
1.5
31-351.5
36-40
1.5
36-401.5
41-45
1.5
41-451.5
46-50
1.5
46-501.5
51-55
1.5
51-551.5
56-60
1.5
56-601.5
61-65
1.5
61-651.5
66+
1.5
66+1.5

PODS ROI Score by Usage

PODS's ROI score was rated the highest by customers who have used PODS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
1.5
1 to 2 Years
1.6
2 to 5 Years
1.5
5 to 10 Years
1.5
Over 10 Years
1.5

PODS ROI Score by Industry

PODS's ROI score was rated the highest by Transportation industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
1.5
Banking and Financial Services
1.5
Construction
1.5
Education
1.5
Insurance
1.5
Transportation
1.6

PODS Customer Satisfaction (CSAT)

PODS Customer Satisfaction (CSAT) Score

12 / 100

PODS has an overall Customer Satisfaction score of 12 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied7%
Satisfied5%
Neither Satisfied nor Dissatisfied2%
Dissatisfied10%
Very Dissatisfied76%
Very Satisfied
7%
Satisfied
5%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
10%
Very Dissatisfied
76%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into PODS Customer Satisfaction

PODS's Customer Satisfaction score was rated highest by customers who have used PODS's products/services for 1 to 2 Years, and rated lowest by Other customers.

Sign Up to unlock insights into how customers have ranked PODS' Customer Satisfaction.

Ranked PODS Customer Satisfaction the Highest

1 to 2 Years
29%
56-60
28%
Tech
17%

Ranked PODS Customer Satisfaction the Lowest

61-65
0%
Education
0%
Other
0%

PODS Customer Satisfaction Score by Gender

Male customers rated PODS's Customer Satisfaction score 2 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PODS.
12 / 100
Male
Very Satisfied
6%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
82%
10 / 100
Female
Very Satisfied
5%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
85%

PODS Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

PODS' Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PODS.
14 / 100
Very Satisfied7%
Satisfied7%
Neither Satisfied nor Dissatisfied0%
Dissatisfied3%
Very Dissatisfied83%
Very Satisfied
7%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
83%

CSAT according to Other

PODS' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PODS.
0 / 100
Very Satisfied0%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied100%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%

PODS Customer Satisfaction Score by Age

PODS's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PODS.
0
20
40
60
80
100
31-35 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
31-350%
36-40 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
36-400%
41-45 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
41-450%
51-55 CSAT Score
25%
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
51-5525%
56-60 CSAT Score
28%
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
58%
56-6028%
61-65 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
61-650%
66+ CSAT Score
12%
Very Satisfied
12%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
75%
66+12%

PODS Customer Satisfaction Score by Usage

PODS's Customer Satisfaction score was rated the highest by customers who have used PODS's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year
11
1 to 2 Years
29
2 to 5 Years
0

PODS Customer Satisfaction Score by Industry

PODS's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

Tech
17
Education
0

PODS Customer Service

1.5/5

PODS has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock PODS' overall Customer Service score rated by its users and customers.

About PODS's Customer Service

Address

13535 Feather Sound Drive, Clearwater, FL 33762


Website

http://www.pods.com/


Phone Number

(727) 532-2610

Quick Insights into PODS Customer Service

PODS's Customer Service score was rated highest by customers who have used PODS's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.

Sign Up to unlock insights into how customers have ranked PODS' Customer Service score.

Ranked PODS Customer Service the Highest

1 to 2 Years
1.6
Transportation
1.6
31-35
1.5

Ranked PODS Customer Service the Lowest

Other
1.5
Over 10 Years
1.5
Tech
1.5

PODS Customer Service Score by Gender

PODS's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PODS.

Male

1.5/5

Female

1.5/5

PODS Customer Service Score by Ethnicity

PODS's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PODS.
0
20
40
60
80
100
Caucasian
1.5
Caucasian1.5
Other
1.5
Other1.5

PODS Customer Service Score by Age

PODS's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PODS.
0
20
40
60
80
100
31-35
1.5
31-351.5
36-40
1.5
36-401.5
41-45
1.5
41-451.5
46-50
1.5
46-501.5
51-55
1.5
51-551.5
56-60
1.5
56-601.5
61-65
1.5
61-651.5
66+
1.5
66+1.5

PODS Customer Service Score by Usage

PODS's Customer Service score was rated the highest by customers who have used PODS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
1.5
1 to 2 Years
1.6
2 to 5 Years
1.5
5 to 10 Years
1.5
Over 10 Years
1.5

PODS Customer Service Score by Industry

PODS's Customer Service score was rated the highest by Transportation industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
1.5
Banking and Financial Services
1.5
Construction
1.5
Education
1.5
Insurance
1.5
Transportation
1.6

PODS as an Employer

2.8/5

PODS has a 2.8/5 stars for its overall company culture rated by their employees

  PODS CEO
bottom
10%
CEO of PODS

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

PODS scored a -81 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of PODS would recommend the brand to a friend. ENPS measures how likely PODS employees would recommend working at PODS to a friend.

Net Promoter Score

-81
NPS Score
9%Promoters
1%Passive
90%Detractors

Employee Net Promoter Score

-25
eNPS Score
26%Promoters
23%Passive
51%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty