38
NPS
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POET
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About POET's Brand
At POET, they're using the creativity that comes from common sense to deliver a new bounty of American energy from the eternal bounty of
Brand at a Glance
74%
Customer Loyalty
4.1/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
POET NPS
POET's Net Promoter Score (NPS) is a 38 with 67% Promoters, 4% Passives, and 29% Detractors. Net Promoter Score tracks whether POET's customers would recommend using the product based on a scale of -100 to 100.
POET Overall NPS
| 67% | Promoters |
|---|---|
| 4% | Passives |
| 29% | Detractors |
POET NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 75 | Jun 2023 | 75 |
Jul 2023 76 | Jul 2023 | 76 |
Aug 2023 53 | Aug 2023 | 53 |
Sep 2023 43 | Sep 2023 | 43 |
Nov 2023 46 | Nov 2023 | 46 |
Jan 2024 50 | Jan 2024 | 50 |
Feb 2024 42 | Feb 2024 | 42 |
Sep 2024 45 | Sep 2024 | 45 |
Dec 2024 37 | Dec 2024 | 37 |
Jan 2025 41 | Jan 2025 | 41 |
Mar 2025 35 | Mar 2025 | 35 |
Nov 2025 37 | Nov 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
POET NPS by Gender
POET's NPS was rated 34 by Male customers on Comparably.
Male
34
POET's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
POET's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
POET NPS by Ethnicity
POET's NPS was rated 60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
POET NPS by Age
POET's NPS was rated 34 points by customers ages 41-45 on Comparably.
POET Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of POET users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
POET Customer Loyalty Score by Gender
POET's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of POET.
Male
70%
Yes
Female
N/A
Yes
POET Customer Loyalty Score by Ethnicity
POET's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of POET.
82
out of 100
Caucasian
POET Customer Loyalty Score by Age
POET's Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of POET.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
POET Product Quality
4.1/5
POET has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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POET Product Information
POET’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.poet.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into POET Product Quality
POET's Product Quality score was rated highest by customers ages 41-45.
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Ranked POET Product Quality the Highest
POET Product Quality Score by Gender
POET's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of POET.
Male
4.6/5
Female
N/A
POET Product Quality Score by Ethnicity
POET's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of POET.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
POET Product Quality Score by Age
POET's Product Quality score was rated 5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of POET.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 5 | 41-45 | 5 |
POET Pricing
POET ROI & Value For Money
3.6/5
POET has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into POET ROI
POET's ROI score was rated highest by customers ages 41-45.
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Ranked POET ROI the Highest
POET ROI Score by Gender
POET's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of POET.
Male
3.6/5
Female
N/A
POET ROI Score by Ethnicity
POET's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of POET.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
POET ROI Score by Age
POET's ROI score was rated 4 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of POET.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4 | 41-45 | 4 |
POET Customer Satisfaction (CSAT)
POET Customer Satisfaction (CSAT) Score
70 / 100
POET has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
65%
Satisfied
5%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
5%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into POET Customer Satisfaction
POET's Customer Satisfaction score was rated highest by customers ages 41-45.
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Ranked POET Customer Satisfaction the Highest
POET Customer Satisfaction Score by Gender
POET's Customer Satisfaction score was rated 83 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of POET.
83 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
POET Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
POET's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of POET.
100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
POET Customer Satisfaction Score by Age
POET's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of POET.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
POET Customer Service
3.6/5
POET has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About POET's Customer Service
Address
Sioux Falls, SD
Website
http://www.poet.com
Phone Number
605-965-2200
Quick Insights into POET Customer Service
POET's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked POET's Customer Service score.
Ranked POET Customer Service the Highest
POET Customer Service Score by Gender
POET's Customer Service score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of POET.
Male
3.4/5
Female
N/A
POET Customer Service Score by Ethnicity
POET's Customer Service score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of POET.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
POET Customer Service Score by Age
POET's Customer Service score was rated 4 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of POET.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4 | 41-45 | 4 |
POET as an Employer
3.9/5
POET has a 3.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
POET scored a 38 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of POET would recommend the brand to a friend. ENPS measures how likely POET employees would recommend working at POET to a friend.
Net Promoter Score
38
NPS Score
| 67% | Promoters |
|---|---|
| 4% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
