36
NPS
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Brand Page
Point of Reference
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About Point of Reference's Brand
Brand at a Glance
3.8/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Point of Reference NPS
Point of Reference's Net Promoter Score (NPS) is a 36 with 65% Promoters, 6% Passives, and 29% Detractors. Net Promoter Score tracks whether Point of Reference's customers would recommend using the product based on a scale of -100 to 100.
Point of Reference Overall NPS
| 65% | Promoters |
|---|---|
| 6% | Passives |
| 29% | Detractors |
Point of Reference NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 34 | Aug 2020 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Point of Reference Product Quality
3.8/5
Point of Reference has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Point of Reference Product Information
Point of Reference serves markets in the United States. Point of Reference supports Web devices and offers products for medium and large sized businesses.
Point of Reference’s product quality score is a 3.8 out of 5 as rated by its users and customers.
Languages Supported
English
Product Type
Marketing Data Software
Referral Marketing Software
Advocacy Software
Customer Reference Management Software
Point of Reference Pricing
Point of Reference ROI & Value For Money
4.5/5
Point of Reference has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Point of Reference Pricing Plans
Point of Reference has a pricing structure that accommodates medium and large businesses.
Who Uses Point of Reference?
Medium Businesses
Large Enterprises
Point of Reference Customer Service
5/5
Point of Reference has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Point of Reference's Customer Service
Website
http://www.point-of-reference.com
