50
NPS
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Point of Rental
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About Point of Rental's Brand
Point of Rental Software provides smart, scalable rental software to all kinds of industries while providing unparalleled 24/7 service.
Brand at a Glance
10%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
2.7/5
Customer Service
Point of Rental NPS
Point of Rental's Net Promoter Score (NPS) is a 50 with 69% Promoters, 12% Passives, and 19% Detractors. Net Promoter Score tracks whether Point of Rental's customers would recommend using the product based on a scale of -100 to 100.
Point of Rental Overall NPS
| 69% | Promoters |
|---|---|
| 12% | Passives |
| 19% | Detractors |
Point of Rental NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 56 | Aug 2020 | 56 |
Dec 2022 50 | Dec 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Point of Rental NPS by Usage
Point of Rental's NPS was rated the highest by customers who have used Point of Rental's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 37 | 1 to 2 Years | 37 |
5 to 10 Years 91 | 5 to 10 Years | 91 |
Point of Rental Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Point of Rental users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Point of Rental Product Quality
4.1/5
Point of Rental has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Point of Rental's overall Product Quality score rated by its users and customers.
Point of Rental Product Information
Point of Rental serves markets in the United States, Europe, Australia, and Canada. Point of Rental supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Point of Rental’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Small Business Services
Construction
Languages Supported
English
Product Type
Inventory Management Software
Rental Software
Point of Rental Pricing
Point of Rental ROI & Value For Money
4.1/5
Point of Rental has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Point of Rental's overall ROI score rated by its users and customers.
Point of Rental Pricing Plans
Point of Rental has a pricing structure that accommodates small, medium, and large businesses. Starting from $50/month, Point of Rental uses a subscription model and offers the following: Inventory only: $50/month., $10/user/month for each additional user and $125/location/month for each additional location., and Consult RentalEssentials for specific pricing information..
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Events Services industry.
Who Uses Point of Rental?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Point of Rental ROI
Point of Rental's ROI score was rated highest by customers from the Events Services industry.
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Ranked Point of Rental ROI the Highest
Point of Rental ROI Score by Industry
Point of Rental's ROI score was rated 4 stars by Events Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Point of Rental Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Point of Rental Customer Service
2.7/5
Point of Rental has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Point of Rental's overall Customer Service score rated by its users and customers.
About Point of Rental's Customer Service
Address
1901 North State Highway 360, Ste. 340, Grand Prairie, TX 75050
Website
https://www.point-of-rental.com/
Phone Number
(972)602-9819
Point of Rental's Social Links
Point of Rental as an Employer
4.4/5
Point of Rental has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Point of Rental scored a 50 for Net Promoter Score and a 92 for Employee Net Promoter Score. NPS gauges how likely a customer of Point of Rental would recommend the brand to a friend. ENPS measures how likely Point of Rental employees would recommend working at Point of Rental to a friend.
Net Promoter Score
50
NPS Score
| 69% | Promoters |
|---|---|
| 12% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
92
eNPS Score
| 96% | Promoters |
|---|---|
| 0% | Passive |
| 4% | Detractors |
