52
NPS
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Poka Inc.
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About Poka Inc. Brand
Poka is the first social industrial platform within the manufacturing world that focuses towards efficient training knowledge retention
Brand at a Glance
4.3/5
Product Quality
4/5
Pricing
5/5
Customer Service
Poka Inc. NPS
Poka Inc.'s Net Promoter Score (NPS) is a 52 with 68% Promoters, 16% Passives, and 16% Detractors. Net Promoter Score tracks whether Poka Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Poka Inc. Overall NPS
| 68% | Promoters |
|---|---|
| 16% | Passives |
| 16% | Detractors |
Poka Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 52 | Aug 2020 | 52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Poka Inc. NPS by Usage
Poka Inc.'s NPS was rated the highest by customers who have used Poka Inc.'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 80 | 2 to 5 Years | 80 |
Poka Inc. Product Quality
4.3/5
Poka Inc. has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Poka Inc. Product Information
Poka Inc. serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Poka Inc. supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Poka Inc.’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.poka.io
- Company Size
- 11-50 Employees
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Russian
Polish
Product Type
Manufacturing & Engineering Software
Poka Inc. Pricing
Poka Inc. ROI & Value For Money
4/5
Poka Inc. has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Poka Inc. Pricing Plans
Poka Inc. has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Poka Inc.?
Small Businesses
Medium Businesses
Large Enterprises
Poka Inc. Customer Service
5/5
Poka Inc. has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Poka Inc.'s Customer Service
Address
Quebec, Canada
Website
http://www.poka.io
Consumer vs. Employees
Poka Inc. scored a 52 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Poka Inc. would recommend the brand to a friend. ENPS measures how likely Poka Inc. employees would recommend working at Poka Inc. to a friend.
Net Promoter Score
52
NPS Score
| 68% | Promoters |
|---|---|
| 16% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
