0
NPS
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Polar
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About Polar's Brand
Polar offers heart rate-based training solutions as well as GPS-enabled cycling computers and sports watches for endurance training.
Brand at a Glance
74%
Customer Loyalty
2.6/5
Product Quality
3/5
Pricing
2.4/5
Customer Service
Polar NPS
Polar's Net Promoter Score (NPS) is a 0 with 46% Promoters, 8% Passives, and 46% Detractors. Net Promoter Score tracks whether Polar's customers would recommend using the product based on a scale of -100 to 100.
Polar Overall NPS
| 46% | Promoters |
|---|---|
| 8% | Passives |
| 46% | Detractors |
Polar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 50 | Mar 2022 | 50 |
Aug 2022 60 | Aug 2022 | 60 |
Dec 2022 57 | Dec 2022 | 57 |
Mar 2023 37 | Mar 2023 | 37 |
Jun 2023 44 | Jun 2023 | 44 |
Sep 2023 30 | Sep 2023 | 30 |
Nov 2023 18 | Nov 2023 | 18 |
Jul 2024 9 | Jul 2024 | 9 |
Aug 2025 0 | Aug 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Polar Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Polar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Polar Product Quality
2.6/5
Polar has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Polar's overall Product Quality score rated by its users and customers.
Polar Product Information
Polar’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.polar.com/
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
Sports & Entertainment
Polar Pricing
Polar ROI & Value For Money
3/5
Polar has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Polar's overall ROI score rated by its users and customers.
Polar Customer Satisfaction (CSAT)
Polar Customer Satisfaction (CSAT) Score
50 / 100
Polar has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Polar Customer Service
2.4/5
Polar has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Polar's overall Customer Service score rated by its users and customers.
About Polar's Customer Service
Address
1111 Marcus Avenue, Suite M15 Lake Success, New York City, NY
Website
http://www.polar.com/
Phone Number
(800) 717-2070
Polar as an Employer
4.1/5
Polar has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Polar scored a 0 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Polar would recommend the brand to a friend. ENPS measures how likely Polar employees would recommend working at Polar to a friend.
Net Promoter Score
0
NPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
