-4
NPS
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Polaroid
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About Polaroid's Brand
Polaroid as one of the most trusted, well-respected and recognizable brands when it comes to technology.
Brand at a Glance
81%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Polaroid NPS
Polaroid's Net Promoter Score (NPS) is a -4 with 37% Promoters, 22% Passives, and 41% Detractors. Net Promoter Score tracks whether Polaroid's customers would recommend using the product based on a scale of -100 to 100.
Polaroid Overall NPS
| 37% | Promoters |
|---|---|
| 22% | Passives |
| 41% | Detractors |
Polaroid NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 7 | Sep 2023 | 7 |
Nov 2023 12 | Nov 2023 | 12 |
Dec 2023 18 | Dec 2023 | 18 |
Jan 2024 6 | Jan 2024 | 6 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 4 | Mar 2024 | 4 |
Jun 2024 9 | Jun 2024 | 9 |
Aug 2024 7 | Aug 2024 | 7 |
Sep 2024 4 | Sep 2024 | 4 |
Oct 2024 -4 | Oct 2024 | -4 |
Nov 2024 -1 | Nov 2024 | -1 |
Oct 2025 -4 | Oct 2025 | -4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Polaroid NPS by Gender
Polaroid's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
Polaroid's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
0
Polaroid's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Polaroid NPS by Age
Polaroid's NPS was rated 0 points by customers ages 18-25 on Comparably.
Polaroid NPS by Usage
Polaroid's NPS was rated -34 points by customers who have used Polaroid's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Polaroid Customer Reviews
Out of the 2 Polaroid customer reviews 2 were positive and 0 were constructive. Polaroid customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Polaroid Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Polaroid users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Polaroid Customer Loyalty Score by Gender
Female customers rated Polaroid's Customer Loyalty score 30% higher than Male customers.
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Male
70%
Yes
Female
100%
Yes
Polaroid Customer Loyalty Score by Age
Polaroid's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Polaroid.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Polaroid Customer Loyalty Score by Usage
Polaroid's Customer Loyalty score was rated 100% by customers who have used Polaroid's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Polaroid Product Quality
3.5/5
Polaroid has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Polaroid Product Information
Polaroid’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.polaroid.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Quick Insights into Polaroid Product Quality
Polaroid's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Polaroid Product Quality the Highest
Ranked Polaroid Product Quality the Lowest
Polaroid Product Quality Score by Gender
Male customers rated Polaroid's Product Quality score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Polaroid.
Male
4/5
Female
3/5
Polaroid Product Quality Score by Age
Polaroid's Product Quality score was rated 2.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Polaroid.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
Polaroid Product Quality Score by Usage
Polaroid's Product Quality score was rated 2.3 stars by customers who have used Polaroid's products/services for 2 to 5 Years.
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Polaroid Pricing
Polaroid ROI & Value For Money
3.7/5
Polaroid has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Polaroid ROI
Polaroid's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Polaroid ROI the Highest
Ranked Polaroid ROI the Lowest
Polaroid ROI Score by Gender
Male customers rated Polaroid's ROI score 1.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Polaroid.
Male
4.5/5
Female
3.2/5
Polaroid ROI Score by Age
Polaroid's ROI score was rated 3.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Polaroid.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
Polaroid ROI Score by Usage
Polaroid's ROI score was rated 2.5 stars by customers who have used Polaroid's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Polaroid Customer Satisfaction (CSAT)
Polaroid Customer Satisfaction (CSAT) Score
82 / 100
Polaroid has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
39%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Polaroid Customer Satisfaction
Polaroid's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Polaroid's Customer Satisfaction.
Ranked Polaroid Customer Satisfaction the Highest
Ranked Polaroid Customer Satisfaction the Lowest
Polaroid Customer Satisfaction Score by Gender
Male customers rated Polaroid's Customer Satisfaction score 25 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Polaroid.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Polaroid Customer Satisfaction Score by Age
Polaroid's Customer Satisfaction score was rated 75 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Polaroid.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% |
Polaroid Customer Satisfaction Score by Usage
Polaroid's Customer Satisfaction score was rated 67 points by customers who have used Polaroid's products/services for 2 to 5 Years.
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Polaroid Customer Service
3.7/5
Polaroid has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Polaroid's Customer Service
Address
Minnetonka, MN
Website
http://www.polaroid.com
Quick Insights into Polaroid Customer Service
Polaroid's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Polaroid's Customer Service score.
Ranked Polaroid Customer Service the Highest
Ranked Polaroid Customer Service the Lowest
Polaroid Customer Service Score by Gender
Male customers rated Polaroid's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Polaroid.
Male
4.1/5
Female
3.5/5
Polaroid Customer Service Score by Age
Polaroid's Customer Service score was rated 3.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Polaroid.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
Polaroid Customer Service Score by Usage
Polaroid's Customer Service score was rated 2.8 stars by customers who have used Polaroid's products/services for 2 to 5 Years.
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Polaroid as an Employer
3.0/5
Polaroid has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Polaroid scored a -4 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Polaroid would recommend the brand to a friend. ENPS measures how likely Polaroid employees would recommend working at Polaroid to a friend.
Net Promoter Score
-4
NPS Score
| 37% | Promoters |
|---|---|
| 22% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 26% | Promoters |
|---|---|
| 16% | Passive |
| 58% | Detractors |
