40
NPS
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Pole To Win
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About Pole To Win's Brand
Pole To Win (PTW) is the world's outsourcing services provider for software, games, e-commerce, and more.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Pole To Win NPS
Pole To Win's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Pole To Win's customers would recommend using the product based on a scale of -100 to 100.
Pole To Win Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Pole To Win NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Apr 2024 66 | Apr 2024 | 66 |
May 2024 75 | May 2024 | 75 |
Nov 2024 40 | Nov 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pole To Win NPS by Age
Pole To Win's NPS was rated 67 points by customers ages 18-25 on Comparably.
Pole To Win Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Pole To Win users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pole To Win Product Quality
3.7/5
Pole To Win has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Pole To Win's overall Product Quality score rated by its users and customers.
Pole To Win Product Information
Pole To Win’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Pole To Win Pricing
Pole To Win ROI & Value For Money
3.6/5
Pole To Win has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Pole To Win Customer Satisfaction (CSAT)
Pole To Win Customer Satisfaction (CSAT) Score
75 / 100
Pole To Win has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pole To Win Customer Satisfaction
Pole To Win's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Pole To Win's Customer Satisfaction.
Ranked Pole To Win Customer Satisfaction the Highest
Pole To Win Customer Satisfaction Score by Age
Pole To Win's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Pole To Win.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Pole To Win Customer Service
3.5/5
Pole To Win has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pole To Win's overall Customer Service score rated by its users and customers.
About Pole To Win's Customer Service
Address
4677 Old Ironsides Drive, Suite 210, Santa Clara, CA 95054
Website
http://www.poletowininternational.com/
Phone Number
+1 (408) 969-0062
Pole To Win as an Employer
2.4/5
Pole To Win has a 2.4/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Pole To Win scored a 40 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Pole To Win would recommend the brand to a friend. ENPS measures how likely Pole To Win employees would recommend working at Pole To Win to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
