52
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Poll Everywhere
Marketing or Exec? Claim Your Free Account
About Poll Everywhere's Brand
Poll Everywhere provides text message polling and audience response systems.
Brand at a Glance
85%
Customer Loyalty
4.3/5
Product Quality
4.4/5
Pricing
3.7/5
Customer Service
Poll Everywhere NPS
Poll Everywhere's Net Promoter Score (NPS) is a 52 with 68% Promoters, 16% Passives, and 16% Detractors. Net Promoter Score tracks whether Poll Everywhere's customers would recommend using the product based on a scale of -100 to 100.
Poll Everywhere Overall NPS
| 68% | Promoters |
|---|---|
| 16% | Passives |
| 16% | Detractors |
Poll Everywhere NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 56 | Aug 2020 | 56 |
Oct 2020 52 | Oct 2020 | 52 |
Dec 2020 53 | Dec 2020 | 53 |
Jan 2022 53 | Jan 2022 | 53 |
Feb 2022 52 | Feb 2022 | 52 |
Jun 2022 52 | Jun 2022 | 52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Poll Everywhere NPS by Usage
Poll Everywhere's NPS was rated the highest by customers who have used Poll Everywhere's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 45 | Less than 1 Year | 45 |
2 to 5 Years 70 | 2 to 5 Years | 70 |
5 to 10 Years 46 | 5 to 10 Years | 46 |
Poll Everywhere Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Poll Everywhere users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Poll Everywhere Product Quality
4.3/5
Poll Everywhere has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Poll Everywhere's overall Product Quality score rated by its users and customers.
Poll Everywhere Product Information
Poll Everywhere serves markets in the United States. Poll Everywhere supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Poll Everywhere’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- www.polleverywhere.com/
- Company Size
- 11-50 Employees
Industry
Tech
Media
SaaS
Languages Supported
English
Product Type
Online Survey Software
Survey Software
Polling Software
Academic Software
Quick Insights into Poll Everywhere Product Quality
Poll Everywhere's Product Quality score was rated highest by customers who have used Poll Everywhere's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Poll Everywhere's Product Quality.
Ranked Poll Everywhere Product Quality the Highest
Poll Everywhere Product Quality Score by Usage
Poll Everywhere's Product Quality score was rated 4.5 stars by customers who have used Poll Everywhere's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Poll Everywhere Pricing
Poll Everywhere ROI & Value For Money
4.4/5
Poll Everywhere has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Poll Everywhere's overall ROI score rated by its users and customers.
Poll Everywhere Pricing Plans
Poll Everywhere has a pricing structure that accommodates small, medium, and large businesses. Starting from $19/month, Poll Everywhere uses a subscription model and offers the following: Free: for up to 25 responses/poll and 1 user, Basic: $19/month for up to 50 responses/poll and 2+ users, and Presentation: $79/month for up to 100 responses/poll and 2+ users.
Who Uses Poll Everywhere?
Small Businesses
Medium Businesses
Large Enterprises
Poll Everywhere Customer Satisfaction (CSAT)
Poll Everywhere Customer Satisfaction (CSAT) Score
100 / 100
Poll Everywhere has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Poll Everywhere Customer Service
3.7/5
Poll Everywhere has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Poll Everywhere's overall Customer Service score rated by its users and customers.
About Poll Everywhere's Customer Service
Address
San Francisco, CA
Website
www.polleverywhere.com/
Poll Everywhere as an Employer
4.3/5
Poll Everywhere has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Poll Everywhere scored a 52 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Poll Everywhere would recommend the brand to a friend. ENPS measures how likely Poll Everywhere employees would recommend working at Poll Everywhere to a friend.
Net Promoter Score
52
NPS Score
| 68% | Promoters |
|---|---|
| 16% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
