88
NPS
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Polygon
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About Polygon's Brand
Polygon is a global provider of property damage restoration, temporary humidity control and property performance services.
Brand at a Glance
65%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Polygon NPS
Polygon's Net Promoter Score (NPS) is a 88 with 94% Promoters, 0% Passives, and 6% Detractors. Net Promoter Score tracks whether Polygon's customers would recommend using the product based on a scale of -100 to 100.
Polygon Overall NPS
| 94% | Promoters |
|---|---|
| 0% | Passives |
| 6% | Detractors |
Polygon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Jun 2022 77 | Jun 2022 | 77 |
Jul 2022 80 | Jul 2022 | 80 |
Aug 2022 81 | Aug 2022 | 81 |
Sep 2022 85 | Sep 2022 | 85 |
Jun 2023 87 | Jun 2023 | 87 |
Oct 2023 87 | Oct 2023 | 87 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Polygon Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Polygon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Polygon Product Quality
4/5
Polygon has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Polygon Product Information
Polygon’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Small Business Services
Polygon Pricing
Polygon ROI & Value For Money
4.1/5
Polygon has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Polygon Customer Satisfaction (CSAT)
Polygon Customer Satisfaction (CSAT) Score
100 / 100
Polygon has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Polygon Customer Service
4.1/5
Polygon has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Polygon's Customer Service
Address
15 Sharpner’s Pond Rd, Building F, North Andover, MA
Website
http://www.polygongroup.com/us
Phone Number
46 87 50 33 00
Polygon as an Employer
Consumer vs. Employees
Polygon scored a 88 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Polygon would recommend the brand to a friend. ENPS measures how likely Polygon employees would recommend working at Polygon to a friend.
Net Promoter Score
88
NPS Score
| 94% | Promoters |
|---|---|
| 0% | Passive |
| 6% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 17% | Promoters |
|---|---|
| 58% | Passive |
| 25% | Detractors |
