-50
NPS
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PolyOne
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About PolyOne's Brand
"PolyOne is a provider of specialized polymer materials, services and solutions."
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
PolyOne NPS
PolyOne's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether PolyOne's customers would recommend using the product based on a scale of -100 to 100.
PolyOne Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
PolyOne NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Jan 2023 0 | Jan 2023 | 0 |
Oct 2023 -33 | Oct 2023 | -33 |
Jul 2024 -50 | Jul 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PolyOne Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of PolyOne users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PolyOne Product Quality
2.7/5
PolyOne has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock PolyOne's overall Product Quality score rated by its users and customers.
PolyOne Product Information
PolyOne’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.polyone.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
PolyOne Pricing
PolyOne ROI & Value For Money
1.7/5
PolyOne has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock PolyOne's overall ROI score rated by its users and customers.
PolyOne Customer Satisfaction (CSAT)
PolyOne Customer Satisfaction (CSAT) Score
33 / 100
PolyOne has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PolyOne Customer Service
1.7/5
PolyOne has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About PolyOne's Customer Service
Address
Avon Lake, OH
Website
http://www.polyone.com/
PolyOne as an Employer
4.6/5
PolyOne has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PolyOne scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of PolyOne would recommend the brand to a friend. ENPS measures how likely PolyOne employees would recommend working at PolyOne to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
