-1
NPS
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PolyOne Corporation
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About PolyOne Corporation's Brand
PolyOne Corporation (PolyOne) is a provider of specialized polymer materials
Brand at a Glance
76%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
PolyOne Corporation NPS
PolyOne Corporation's Net Promoter Score (NPS) is a -1 with 28% Promoters, 43% Passives, and 29% Detractors. Net Promoter Score tracks whether PolyOne Corporation's customers would recommend using the product based on a scale of -100 to 100.
PolyOne Corporation Overall NPS
| 28% | Promoters |
|---|---|
| 43% | Passives |
| 29% | Detractors |
PolyOne Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Oct 2020 -50 | Oct 2020 | -50 |
Dec 2020 -33 | Dec 2020 | -33 |
Apr 2022 -25 | Apr 2022 | -25 |
Jun 2023 0 | Jun 2023 | 0 |
Jul 2023 17 | Jul 2023 | 17 |
Aug 2024 -1 | Aug 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PolyOne Corporation Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of PolyOne Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PolyOne Corporation Product Quality
3.1/5
PolyOne Corporation has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock PolyOne Corporation's overall Product Quality score rated by its users and customers.
PolyOne Corporation Product Information
PolyOne Corporation’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.polyone.com
- Company Size
- 10,000+ Employees
PolyOne Corporation Pricing
PolyOne Corporation ROI & Value For Money
3/5
PolyOne Corporation has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock PolyOne Corporation's overall ROI score rated by its users and customers.
PolyOne Corporation Customer Satisfaction (CSAT)
PolyOne Corporation Customer Satisfaction (CSAT) Score
67 / 100
PolyOne Corporation has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PolyOne Corporation Customer Service
3.1/5
PolyOne Corporation has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About PolyOne Corporation's Customer Service
Address
Avon Lake, OH
Website
http://www.polyone.com
Phone Number
(440) 930-3121
PolyOne Corporation as an Employer
4.2/5
PolyOne Corporation has a 4.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
PolyOne Corporation scored a -1 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of PolyOne Corporation would recommend the brand to a friend. ENPS measures how likely PolyOne Corporation employees would recommend working at PolyOne Corporation to a friend.
Net Promoter Score
-1
NPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
