37
NPS
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POM Wonderful
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About POM Wonderful's Brand
Brand at a Glance
60%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
POM Wonderful NPS
POM Wonderful's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether POM Wonderful's customers would recommend using the product based on a scale of -100 to 100.
POM Wonderful Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
POM Wonderful NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 -25 | Mar 2023 | -25 |
Nov 2023 0 | Nov 2023 | 0 |
Jul 2024 17 | Jul 2024 | 17 |
Dec 2024 29 | Dec 2024 | 29 |
Mar 2025 37 | Mar 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
POM Wonderful Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of POM Wonderful users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
POM Wonderful Product Quality
3.8/5
POM Wonderful has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock POM Wonderful's overall Product Quality score rated by its users and customers.
POM Wonderful Product Information
POM Wonderful’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.pomwonderful.com
- Company Size
- 501-1,000 Employees
Industry
Retail
POM Wonderful Pricing
POM Wonderful ROI & Value For Money
3.8/5
POM Wonderful has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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POM Wonderful Customer Satisfaction (CSAT)
POM Wonderful Customer Satisfaction (CSAT) Score
83 / 100
POM Wonderful has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
POM Wonderful Customer Service
3.8/5
POM Wonderful has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock POM Wonderful's overall Customer Service score rated by its users and customers.
About POM Wonderful's Customer Service
Address
Bakersfield, CA
Website
http://www.pomwonderful.com
POM Wonderful as an Employer
Consumer vs. Employees
POM Wonderful scored a 37 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of POM Wonderful would recommend the brand to a friend. ENPS measures how likely POM Wonderful employees would recommend working at POM Wonderful to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
