25
NPS
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Popcap Games
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About Popcap Games' Brand
PopCap Games develops, publishes, and operates video games.
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Popcap Games NPS
Popcap Games's Net Promoter Score (NPS) is a 25 with 58% Promoters, 9% Passives, and 33% Detractors. Net Promoter Score tracks whether Popcap Games's customers would recommend using the product based on a scale of -100 to 100.
Popcap Games Overall NPS
| 58% | Promoters |
|---|---|
| 9% | Passives |
| 33% | Detractors |
Popcap Games NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Jul 2021 -33 | Jul 2021 | -33 |
Sep 2021 0 | Sep 2021 | 0 |
May 2022 -20 | May 2022 | -20 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 15 | Aug 2022 | 15 |
Sep 2022 25 | Sep 2022 | 25 |
Apr 2023 11 | Apr 2023 | 11 |
Dec 2023 10 | Dec 2023 | 10 |
May 2024 18 | May 2024 | 18 |
Jan 2026 25 | Jan 2026 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Popcap Games NPS by Gender
Popcap Games's NPS was rated 34 by Male customers on Comparably.
Male
34
Popcap Games's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Popcap Games's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Popcap Games NPS by Age
Popcap Games's NPS was rated 34 points by customers ages 18-25 on Comparably.
Popcap Games Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Popcap Games users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Popcap Games Customer Loyalty Score by Gender
Popcap Games's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Popcap Games Customer Loyalty Score by Age
Popcap Games's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Popcap Games.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Popcap Games Product Quality
3.7/5
Popcap Games has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Popcap Games Product Information
Popcap Games’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.popcap.com/
- Company Size
- 201-500 Employees
Industry
Tech
Gaming
Quick Insights into Popcap Games Product Quality
Popcap Games's Product Quality score was rated highest by customers ages 18-25.
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Ranked Popcap Games Product Quality the Highest
Popcap Games Product Quality Score by Gender
Popcap Games's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Popcap Games Product Quality Score by Age
Popcap Games's Product Quality score was rated 3.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Popcap Games.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
Popcap Games Pricing
Popcap Games ROI & Value For Money
3.1/5
Popcap Games has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Popcap Games Customer Satisfaction (CSAT)
Popcap Games Customer Satisfaction (CSAT) Score
80 / 100
Popcap Games has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Popcap Games Customer Service
3.2/5
Popcap Games has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Popcap Games's Customer Service
Address
2401 4th Ave, Suite 810, Seattle, WA
Website
http://www.popcap.com/
Phone Number
206-256-4200
Quick Insights into Popcap Games Customer Service
Popcap Games's Customer Service score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Popcap Games' Customer Service score.
Ranked Popcap Games Customer Service the Highest
Popcap Games Customer Service Score by Gender
Popcap Games's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Popcap Games.
Male
3/5
Female
N/A
Popcap Games Customer Service Score by Age
Popcap Games's Customer Service score was rated 3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Popcap Games.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
Popcap Games as an Employer
Consumer vs. Employees
Popcap Games scored a 25 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Popcap Games would recommend the brand to a friend. ENPS measures how likely Popcap Games employees would recommend working at Popcap Games to a friend.
Net Promoter Score
25
NPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
