34
NPS
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Brand Page
PopHealthCare
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About PopHealthCare's Brand
Bring leading-edge health care solutions to the people who need them.
Brand at a Glance
53%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.4/5
Customer Service
PopHealthCare NPS
PopHealthCare's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether PopHealthCare's customers would recommend using the product based on a scale of -100 to 100.
PopHealthCare Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
PopHealthCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Jan 2024 0 | Jan 2024 | 0 |
May 2024 33 | May 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PopHealthCare Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of PopHealthCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PopHealthCare Product Quality
3.1/5
PopHealthCare has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock PopHealthCare's overall Product Quality score rated by its users and customers.
PopHealthCare Product Information
PopHealthCare’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Healthcare
Insurance
Sports & Entertainment
PopHealthCare Pricing
PopHealthCare ROI & Value For Money
3/5
PopHealthCare has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock PopHealthCare's overall ROI score rated by its users and customers.
PopHealthCare Customer Satisfaction (CSAT)
PopHealthCare Customer Satisfaction (CSAT) Score
67 / 100
PopHealthCare has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PopHealthCare Customer Service
3.4/5
PopHealthCare has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock PopHealthCare's overall Customer Service score rated by its users and customers.
About PopHealthCare's Customer Service
Address
51 West 3rd Street, Suite 500, Tempe, AZ 85281
Website
http://www.pophealthcare.com/
Phone Number
(480)237-5098
PopHealthCare as an Employer
2.8/5
PopHealthCare has a 2.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
PopHealthCare scored a 34 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of PopHealthCare would recommend the brand to a friend. ENPS measures how likely PopHealthCare employees would recommend working at PopHealthCare to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
