100
NPS
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Port Logistics Group
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About Port Logistics Group's Brand
Port Logistics Group is a provider of distribution, warehousing, and logistics services to businesses.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
4.5/5
Customer Service
Port Logistics Group NPS
Port Logistics Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Port Logistics Group's customers would recommend using the product based on a scale of -100 to 100.
Port Logistics Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Port Logistics Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2025 100 | Apr 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Port Logistics Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Port Logistics Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Port Logistics Group Product Quality
5/5
Port Logistics Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Port Logistics Group's overall Product Quality score rated by its users and customers.
Port Logistics Group Product Information
Port Logistics Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Travel
Port Logistics Group Pricing
Port Logistics Group ROI & Value For Money
5/5
Port Logistics Group has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Port Logistics Group's overall ROI score rated by its users and customers.
Port Logistics Group Customer Satisfaction (CSAT)
Port Logistics Group Customer Satisfaction (CSAT) Score
100 / 100
Port Logistics Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Port Logistics Group Customer Service
4.5/5
Port Logistics Group has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Port Logistics Group's overall Customer Service score rated by its users and customers.
About Port Logistics Group's Customer Service
Address
One Greenway Plaza, Suite 400, Houston, TX
Website
http://www.portlogisticsgroup.com/
Phone Number
(973) 249-1230 ext. 1310
Port Logistics Group as an Employer
2.6/5
Port Logistics Group has a 2.6/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Port Logistics Group scored a 100 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Port Logistics Group would recommend the brand to a friend. ENPS measures how likely Port Logistics Group employees would recommend working at Port Logistics Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
