50
NPS
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Portal Instruments
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About Portal Instruments' Brand
Portal Instruments is a development stage, venture-backed company
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Portal Instruments NPS
Portal Instruments's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Portal Instruments's customers would recommend using the product based on a scale of -100 to 100.
Portal Instruments Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Portal Instruments NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 0 | Dec 2023 | 0 |
Sep 2026 50 | Sep 2026 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Portal Instruments Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Portal Instruments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Portal Instruments Product Quality
4/5
Portal Instruments has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Portal Instruments' overall Product Quality score rated by its users and customers.
Portal Instruments Product Information
Portal Instruments’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
Portal Instruments Pricing
Portal Instruments ROI & Value For Money
4/5
Portal Instruments has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Portal Instruments' overall ROI score rated by its users and customers.
Portal Instruments Customer Satisfaction (CSAT)
Portal Instruments Customer Satisfaction (CSAT) Score
100 / 100
Portal Instruments has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Portal Instruments Customer Service
4/5
Portal Instruments has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Portal Instruments' overall Customer Service score rated by its users and customers.
About Portal Instruments's Customer Service
Address
190 5th St, Cambridge, MA 02141
Website
http://www.portalinstruments.com/
Phone Number
617-500-4348
Portal Instruments's Social Links
Portal Instruments as an Employer
4.7/5
Portal Instruments has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Portal Instruments scored a 50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Portal Instruments would recommend the brand to a friend. ENPS measures how likely Portal Instruments employees would recommend working at Portal Instruments to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
