20
NPS
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Brand Page
Porter
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About Porter's Brand
Empowering businesses through on-demand logistics
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Porter NPS
Porter's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Porter's customers would recommend using the product based on a scale of -100 to 100.
Porter Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Porter NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Apr 2022 0 | Apr 2022 | 0 |
Apr 2023 33 | Apr 2023 | 33 |
Jun 2023 50 | Jun 2023 | 50 |
Jan 2025 20 | Jan 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Porter Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Porter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Porter Product Quality
4/5
Porter has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Porter's overall Product Quality score rated by its users and customers.
Porter Product Information
Porter’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://porter.id/
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Consumer Services
Ecommerce and Marketplaces
SaaS
Travel
Porter Pricing
Porter ROI & Value For Money
2.5/5
Porter has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Porter's overall ROI score rated by its users and customers.
Porter Customer Satisfaction (CSAT)
Porter Customer Satisfaction (CSAT) Score
67 / 100
Porter has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Porter Customer Service
2.5/5
Porter has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Porter's overall Customer Service score rated by its users and customers.
About Porter's Customer Service
Website
http://porter.id/
Porter as an Employer
3.9/5
Porter has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Porter scored a 20 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Porter would recommend the brand to a friend. ENPS measures how likely Porter employees would recommend working at Porter to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 70% | Promoters |
|---|---|
| 0% | Passive |
| 30% | Detractors |
