-100
NPS
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Brand Page
Ports America
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About Ports America's Brand
Ports America offers marine terminal operation and stevedore services.
Brand at a Glance
2.5/5
Product Quality
2.5/5
Pricing
Ports America NPS
Ports America's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Ports America's customers would recommend using the product based on a scale of -100 to 100.
Ports America Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Ports America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ports America Product Quality
2.5/5
Ports America has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ports America's overall Product Quality score rated by its users and customers.
Ports America Product Information
Ports America’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.portsamerica.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Transportation and Warehousing
Ports America Pricing
Ports America ROI & Value For Money
2.5/5
Ports America has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ports America's overall ROI score rated by its users and customers.
Ports America Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Consumer vs. Employees
Ports America scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Ports America would recommend the brand to a friend. ENPS measures how likely Ports America employees would recommend working at Ports America to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
