100
NPS
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Brand Page
Posh
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About Posh's Brand
Posh is an e-commerce site that sells jewelries and bijoux from various suppliers and designers.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Posh NPS
Posh's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Posh's customers would recommend using the product based on a scale of -100 to 100.
Posh Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Posh NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Posh Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Posh users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Posh Product Quality
4/5
Posh has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Posh Product Information
Posh’s product quality score is a 4 out of 5 as rated by its users and customers.
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Hardware and Devices
Posh Pricing
Posh ROI & Value For Money
3.8/5
Posh has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Posh Customer Satisfaction (CSAT)
Posh Customer Satisfaction (CSAT) Score
100 / 100
Posh has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Posh Customer Service
4/5
Posh has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Posh's overall Customer Service score rated by its users and customers.
About Posh's Customer Service
Address
Brazil
Website
https://www.perfectlyposh.com
Posh as an Employer
3.3/5
Posh has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Posh scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Posh would recommend the brand to a friend. ENPS measures how likely Posh employees would recommend working at Posh to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
