40
NPS
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Post Foods
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About Post Foods' Brand
Post Holdings, Inc. engages in the manufacture, marketing, and distribution of branded ready-to-eat cereals in the United States and
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Post Foods NPS
Post Foods's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Post Foods's customers would recommend using the product based on a scale of -100 to 100.
Post Foods Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Post Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 50 | Feb 2023 | 50 |
Feb 2024 66 | Feb 2024 | 66 |
Apr 2025 25 | Apr 2025 | 25 |
Jul 2025 40 | Jul 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Post Foods Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Post Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Post Foods Product Quality
4.1/5
Post Foods has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Post Foods Product Information
Post Foods’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.postfoods.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Post Foods Pricing
Post Foods ROI & Value For Money
4/5
Post Foods has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Post Foods Customer Satisfaction (CSAT)
Post Foods Customer Satisfaction (CSAT) Score
80 / 100
Post Foods has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Post Foods Customer Service
4/5
Post Foods has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Post Foods's Customer Service
Address
275 Cliff St., Battle Creek, MI
Website
http://www.postfoods.com
Phone Number
314) 644-7600
Post Foods as an Employer
Consumer vs. Employees
Post Foods scored a 40 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Post Foods would recommend the brand to a friend. ENPS measures how likely Post Foods employees would recommend working at Post Foods to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
