23
NPS
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Post Holdings
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About Post Holdings' Brand
Post Holdings, Inc. is a consumer goods company currently operating in the center-of-the-store, active nutrition and private label food
Brand at a Glance
74%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Post Holdings NPS
Post Holdings's Net Promoter Score (NPS) is a 23 with 60% Promoters, 3% Passives, and 37% Detractors. Net Promoter Score tracks whether Post Holdings's customers would recommend using the product based on a scale of -100 to 100.
Post Holdings Overall NPS
| 60% | Promoters |
|---|---|
| 3% | Passives |
| 37% | Detractors |
Post Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 53 | Mar 2023 | 53 |
Apr 2023 38 | Apr 2023 | 38 |
Jul 2023 35 | Jul 2023 | 35 |
Oct 2023 37 | Oct 2023 | 37 |
Dec 2023 31 | Dec 2023 | 31 |
Jan 2024 35 | Jan 2024 | 35 |
Mar 2024 37 | Mar 2024 | 37 |
Apr 2024 40 | Apr 2024 | 40 |
Jan 2025 34 | Jan 2025 | 34 |
Mar 2025 24 | Mar 2025 | 24 |
Jul 2025 20 | Jul 2025 | 20 |
Sep 2025 24 | Sep 2025 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Post Holdings NPS by Gender
Male customers rated Post Holdings's NPS 134 points higher than Female customers.
Male
100
Post Holdings's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
-34
Post Holdings's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Post Holdings NPS by Ethnicity
Post Holdings's NPS was rated 34 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Other 34 | Other | 34 |
Post Holdings NPS by Age
Post Holdings's NPS was rated 34 points by customers ages 51-55 on Comparably.
Post Holdings NPS by Usage
Post Holdings's NPS was rated 100 points by customers who have used Post Holdings's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
Post Holdings Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Post Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Post Holdings Customer Loyalty Score by Gender
Male customers rated Post Holdings's Customer Loyalty score 30% higher than Female customers.
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Male
100%
Yes
Female
70%
Yes
Post Holdings Customer Loyalty Score by Ethnicity
Post Holdings's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Post Holdings.
70
out of 100
Caucasian
100
out of 100
Other
Post Holdings Customer Loyalty Score by Age
Post Holdings's Customer Loyalty score was rated 100% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Post Holdings.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
Post Holdings Customer Loyalty Score by Usage
Post Holdings's Customer Loyalty score was rated 100% by customers who have used Post Holdings's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Post Holdings Product Quality
3.8/5
Post Holdings has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Post Holdings Product Information
Post Holdings’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://postholdings.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Food and Beverages
Quick Insights into Post Holdings Product Quality
Post Holdings's Product Quality score was rated highest by customers who have used Post Holdings's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Post Holdings Product Quality the Highest
Ranked Post Holdings Product Quality the Lowest
Post Holdings Product Quality Score by Gender
Male customers rated Post Holdings's Product Quality score 1.1 stars higher than Female customers.
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Male
4.4/5
Female
3.3/5
Post Holdings Product Quality Score by Ethnicity
Post Holdings's Product Quality score was rated 4.1 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Post Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Other 4.1 | Other | 4.1 |
Post Holdings Product Quality Score by Age
Post Holdings's Product Quality score was rated 4.1 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Post Holdings.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 4.1 | 51-55 | 4.1 |
Post Holdings Product Quality Score by Usage
Post Holdings's Product Quality score was rated 4.4 stars by customers who have used Post Holdings's products/services for Less than 1 Year.
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Post Holdings Pricing
Post Holdings ROI & Value For Money
3.9/5
Post Holdings has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Post Holdings ROI
Post Holdings's ROI score was rated highest by customers who have used Post Holdings's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Post Holdings ROI the Highest
Ranked Post Holdings ROI the Lowest
Post Holdings ROI Score by Gender
Male customers rated Post Holdings's ROI score 1 stars higher than Female customers.
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Male
5/5
Female
4/5
Post Holdings ROI Score by Ethnicity
Post Holdings's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Post Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Other 4.6 | Other | 4.6 |
Post Holdings ROI Score by Age
Post Holdings's ROI score was rated 4.6 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Post Holdings.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 4.6 | 51-55 | 4.6 |
Post Holdings ROI Score by Usage
Post Holdings's ROI score was rated 5 stars by customers who have used Post Holdings's products/services for Less than 1 Year.
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Post Holdings Customer Satisfaction (CSAT)
Post Holdings Customer Satisfaction (CSAT) Score
71 / 100
Post Holdings has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
33%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
5%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Post Holdings Customer Satisfaction
Post Holdings's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by Female customers.
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Ranked Post Holdings Customer Satisfaction the Highest
Ranked Post Holdings Customer Satisfaction the Lowest
Post Holdings Customer Satisfaction Score by Gender
Male customers rated Post Holdings's Customer Satisfaction score 33 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Post Holdings.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Post Holdings Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Post Holdings' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Post Holdings.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Post Holdings' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Post Holdings.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Post Holdings Customer Satisfaction Score by Age
Post Holdings's Customer Satisfaction score was rated 100 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Post Holdings.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 100% |
Post Holdings Customer Satisfaction Score by Usage
Post Holdings's Customer Satisfaction score was rated 100 points by customers who have used Post Holdings's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Post Holdings Customer Service
3.9/5
Post Holdings has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Post Holdings's Customer Service
Address
2503 S. Hanley Road,, St. Louis, Martinsburg, MO
Website
http://postholdings.com
Phone Number
+1 314-644-7600
Quick Insights into Post Holdings Customer Service
Post Holdings's Customer Service score was rated highest by customers who have used Post Holdings's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked Post Holdings Customer Service the Highest
Ranked Post Holdings Customer Service the Lowest
Post Holdings Customer Service Score by Gender
Male customers rated Post Holdings's Customer Service score 1.5 stars higher than Female customers.
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Male
5/5
Female
3.5/5
Post Holdings Customer Service Score by Ethnicity
Post Holdings's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Post Holdings.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Other 4.5 | Other | 4.5 |
Post Holdings Customer Service Score by Age
Post Holdings's Customer Service score was rated 4.1 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Post Holdings.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 4.1 | 51-55 | 4.1 |
Post Holdings Customer Service Score by Usage
Post Holdings's Customer Service score was rated 5 stars by customers who have used Post Holdings's products/services for Less than 1 Year.
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Post Holdings as an Employer
3.2/5
Post Holdings has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Post Holdings scored a 23 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Post Holdings would recommend the brand to a friend. ENPS measures how likely Post Holdings employees would recommend working at Post Holdings to a friend.
Net Promoter Score
23
NPS Score
| 60% | Promoters |
|---|---|
| 3% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 31% | Promoters |
|---|---|
| 19% | Passive |
| 50% | Detractors |
