0
NPS
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PostNL
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About PostNL's Brand
Provider of postal services. The Company collects, transports, sorts and delivers mail and parcels by combining depots, trucks, sorting centres, delivery and online capabilities. It provides services in the Netherlands, as well as in the United Kingdom, Germany, Italy and Belgium. It is organized into three segments: mail in the Netherlands, parcels and international. It is also responsible for a range of mail-related services. In addition, this segment provides document management, direct marketing and fulfillment services. Parcels provides parcel services in the Netherlands and Belgium for both domestic and cross-border international parcel distribution and related value-added services such as fulfillment, less than full truckload services and valuable distribution services.
PostNL NPS
PostNL's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether PostNL's customers would recommend using the product based on a scale of -100 to 100.
PostNL Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
PostNL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 0 | Dec 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
