-50
NPS
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Brand Page
Potato
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About Potato's Brand
Potato design and build complex, scalable and secure web applications for global organisations, agencies, and startups.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Potato NPS
Potato's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Potato's customers would recommend using the product based on a scale of -100 to 100.
Potato Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Potato NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jan 2023 -50 | Jan 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Potato Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Potato users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Potato Product Quality
4/5
Potato has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Potato's overall Product Quality score rated by its users and customers.
Potato Product Information
Potato’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://p.ota.to
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
SaaS
Potato Pricing
Potato ROI & Value For Money
4/5
Potato has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Potato's overall ROI score rated by its users and customers.
Potato Customer Satisfaction (CSAT)
Potato Customer Satisfaction (CSAT) Score
100 / 100
Potato has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Potato Customer Service
4/5
Potato has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Potato's overall Customer Service score rated by its users and customers.
About Potato's Customer Service
Address
The Network Building, 97 Tottenham Court Road, W1T 4TP
Website
https://p.ota.to
Phone Number
+44 (0)20 7193 8840
Potato as an Employer
3.5/5
Potato has a 3.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Potato scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Potato would recommend the brand to a friend. ENPS measures how likely Potato employees would recommend working at Potato to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
