0
NPS
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Brand Page
Pottery Barn Teen
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About Pottery Barn Teen's Brand
Pottery Barn Teen designs an entire collection of furniture and decor only for teens.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Pottery Barn Teen NPS
Pottery Barn Teen's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Pottery Barn Teen's customers would recommend using the product based on a scale of -100 to 100.
Pottery Barn Teen Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Pottery Barn Teen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pottery Barn Teen Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Pottery Barn Teen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pottery Barn Teen Product Quality
2.7/5
Pottery Barn Teen has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Pottery Barn Teen's overall Product Quality score rated by its users and customers.
Pottery Barn Teen Product Information
Pottery Barn Teen’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://pbteen.com
- Company Size
- 10,000+ Employees
Industry
Tech
Real Estate
Pottery Barn Teen Pricing
Pottery Barn Teen ROI & Value For Money
1.5/5
Pottery Barn Teen has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pottery Barn Teen's overall ROI score rated by its users and customers.
Pottery Barn Teen Customer Satisfaction (CSAT)
Pottery Barn Teen Customer Satisfaction (CSAT) Score
50 / 100
Pottery Barn Teen has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pottery Barn Teen Customer Service
1.5/5
Pottery Barn Teen has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pottery Barn Teen's overall Customer Service score rated by its users and customers.
About Pottery Barn Teen's Customer Service
Address
San Francisco, CA
Website
http://pbteen.com
Phone Number
1(866) 472-4001
Pottery Barn Teen as an Employer
3.5/5
Pottery Barn Teen has a 3.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Pottery Barn Teen scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Pottery Barn Teen would recommend the brand to a friend. ENPS measures how likely Pottery Barn Teen employees would recommend working at Pottery Barn Teen to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
