33
NPS
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Brand Page
Poundland
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About Poundland's Brand
Poundland is a British variety store chain which sells most items in its stores for 1.
Brand at a Glance
91%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Poundland NPS
Poundland's Net Promoter Score (NPS) is a 33 with 57% Promoters, 19% Passives, and 24% Detractors. Net Promoter Score tracks whether Poundland's customers would recommend using the product based on a scale of -100 to 100.
Poundland Overall NPS
| 57% | Promoters |
|---|---|
| 19% | Passives |
| 24% | Detractors |
Poundland NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 75 | Dec 2021 | 75 |
Apr 2022 60 | Apr 2022 | 60 |
Jun 2022 34 | Jun 2022 | 34 |
Jul 2022 43 | Jul 2022 | 43 |
Nov 2022 50 | Nov 2022 | 50 |
Aug 2023 33 | Aug 2023 | 33 |
Jan 2024 20 | Jan 2024 | 20 |
Jul 2024 9 | Jul 2024 | 9 |
Oct 2024 22 | Oct 2024 | 22 |
Jan 2025 42 | Jan 2025 | 42 |
Mar 2025 40 | Mar 2025 | 40 |
Sep 2025 34 | Sep 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Poundland NPS by Gender
Male customers rated Poundland's NPS 42 points higher than Female customers.
Male
75
Poundland's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
33
Poundland's NPS was rated 33 by Female customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Poundland NPS by Ethnicity
Poundland's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
Other 50 | Other | 50 |
Poundland NPS by Age
Poundland's NPS was rated 100 points by customers ages 41-45 on Comparably.
Poundland NPS by Usage
Poundland's NPS was rated the highest by customers who have used Poundland's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 80 | 2 to 5 Years | 80 |
Over 10 Years 0 | Over 10 Years | 0 |
Poundland Customer Reviews
Out of the 2 Poundland customer reviews 2 were positive and 0 were constructive. Poundland customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Poundland Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Poundland users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Poundland Customer Loyalty Score by Gender
Poundland's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Poundland Customer Loyalty Score by Ethnicity
Poundland's Customer Loyalty score was rated 100% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
100
out of 100
Other
Poundland Customer Loyalty Score by Age
Poundland's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Poundland Customer Loyalty Score by Usage
Poundland's Customer Loyalty score was rated 100% by customers who have used Poundland's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Poundland Customer Loyalty Score by Industry
Poundland's Customer Loyalty score was rated 100% by both Banking and Financial Services and Tech industry customers.
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Poundland Product Quality
4.1/5
Poundland has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Poundland Product Information
Poundland’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Poundland's product the highest.
- Website
- http://www.poundland.co.uk/
- Company Size
- 10,000+ Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Poundland Product Quality
Poundland's Product Quality score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked Poundland Product Quality the Highest
Ranked Poundland Product Quality the Lowest
Poundland Product Quality Score by Gender
Female customers rated Poundland's Product Quality score 0.1 stars higher than Male customers.
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Male
4/5
Female
4.1/5
Poundland Product Quality Score by Ethnicity
Poundland's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Poundland.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Other 4.5 | Other | 4.5 |
Poundland Product Quality Score by Age
Poundland's Product Quality score was rated 4 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4 | 41-45 | 4 |
Poundland Product Quality Score by Usage
Poundland's Product Quality score was rated the highest by customers who have used Poundland's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Poundland Product Quality Score by Industry
Poundland's Product Quality score was rated 4 stars by both Banking and Financial Services and Tech industry customers.
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Poundland Pricing
Poundland ROI & Value For Money
4.2/5
Poundland has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Poundland Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Poundland.
Quick Insights into Poundland ROI
Poundland's ROI score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.
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Ranked Poundland ROI the Highest
Ranked Poundland ROI the Lowest
Poundland ROI Score by Gender
Male customers rated Poundland's ROI score 0.4 stars higher than Female customers.
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Male
4.5/5
Female
4.1/5
Poundland ROI Score by Ethnicity
Poundland's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Poundland.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Other 4.4 | Other | 4.4 |
Poundland ROI Score by Age
Poundland's ROI score was rated 4.7 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.7 | 41-45 | 4.7 |
Poundland ROI Score by Usage
Poundland's ROI score was rated the highest by customers who have used Poundland's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Poundland ROI Score by Industry
Poundland's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Poundland Customer Satisfaction (CSAT)
Poundland Customer Satisfaction (CSAT) Score
93 / 100
Poundland has an overall Customer Satisfaction score of 93 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Poundland Customer Satisfaction
Poundland's Customer Satisfaction score was rated highest by Other customers.
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Ranked Poundland Customer Satisfaction the Highest
Poundland Customer Satisfaction Score by Gender
Poundland's Customer Satisfaction score was rated 80 by Female customers on Comparably.
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80 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Poundland Customer Satisfaction Score by Ethnicity
CSAT according to Other
Poundland's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Poundland.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Poundland Customer Satisfaction Score by Usage
Poundland's Customer Satisfaction score was rated 66 points by customers who have used Poundland's products/services for Over 10 Years.
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Poundland Customer Satisfaction Score by Industry
Poundland's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
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}Poundland Customer Service
4.2/5
Poundland has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Poundland's Customer Service
Address
Wellmans Road Willenhall, West Midlands, West End, NC WV13 2QT United Kingdom
Website
http://www.poundland.co.uk/
Phone Number
+44 121 568 7000
Quick Insights into Poundland Customer Service
Poundland's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers who have used Poundland's products/services for Over 10 Years.
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Ranked Poundland Customer Service the Highest
Ranked Poundland Customer Service the Lowest
Poundland Customer Service Score by Gender
Male customers rated Poundland's Customer Service score 1 stars higher than Female customers.
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Male
4.7/5
Female
3.7/5
Poundland Customer Service Score by Ethnicity
Poundland's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Poundland.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Other 4.4 | Other | 4.4 |
Poundland Customer Service Score by Age
Poundland's Customer Service score was rated 5 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 5 | 41-45 | 5 |
Poundland Customer Service Score by Usage
Poundland's Customer Service score was rated the highest by customers who have used Poundland's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Poundland Customer Service Score by Industry
Poundland's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Consumer vs. Employees
Poundland scored a 33 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Poundland would recommend the brand to a friend. ENPS measures how likely Poundland employees would recommend working at Poundland to a friend.
Net Promoter Score
33
NPS Score
| 57% | Promoters |
|---|---|
| 19% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 32% | Promoters |
|---|---|
| 36% | Passive |
| 32% | Detractors |
