33
NPS
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Power Advocate
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About Power Advocate's Brand
PowerAdvocate is an energy intelligence company.
Brand at a Glance
53%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Power Advocate NPS
Power Advocate's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether Power Advocate's customers would recommend using the product based on a scale of -100 to 100.
Power Advocate Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
Power Advocate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Apr 2021 50 | Apr 2021 | 50 |
Aug 2023 33 | Aug 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Power Advocate Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Power Advocate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Power Advocate Product Quality
3.3/5
Power Advocate has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Power Advocate's overall Product Quality score rated by its users and customers.
Power Advocate Product Information
Power Advocate’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://poweradvocate.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Energy
Power Advocate Pricing
Power Advocate ROI & Value For Money
3.6/5
Power Advocate has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Power Advocate Customer Satisfaction (CSAT)
Power Advocate Customer Satisfaction (CSAT) Score
100 / 100
Power Advocate has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Power Advocate Customer Service
3.7/5
Power Advocate has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Power Advocate's overall Customer Service score rated by its users and customers.
About Power Advocate's Customer Service
Address
179 Lincoln St., Boston, MA
Website
https://poweradvocate.com
Phone Number
(857) 453-5700
Power Advocate as an Employer
2.4/5
Power Advocate has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Power Advocate scored a 33 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Power Advocate would recommend the brand to a friend. ENPS measures how likely Power Advocate employees would recommend working at Power Advocate to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
