33
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Power Digital Marketing
Marketing or Exec? Claim Your Free Account
About Power Digital Marketing's Brand
Power Digital is an agency that helps companies understand digital marketing and realize the opportunity gaps online within their industry.
Brand at a Glance
62%
Customer Loyalty
3.6/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Power Digital Marketing NPS
Power Digital Marketing's Net Promoter Score (NPS) is a 33 with 58% Promoters, 17% Passives, and 25% Detractors. Net Promoter Score tracks whether Power Digital Marketing's customers would recommend using the product based on a scale of -100 to 100.
Power Digital Marketing Overall NPS
| 58% | Promoters |
|---|---|
| 17% | Passives |
| 25% | Detractors |
Power Digital Marketing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Apr 2021 50 | Apr 2021 | 50 |
May 2021 25 | May 2021 | 25 |
Jul 2021 40 | Jul 2021 | 40 |
Sep 2021 49 | Sep 2021 | 49 |
Apr 2022 37 | Apr 2022 | 37 |
Jul 2022 44 | Jul 2022 | 44 |
Nov 2023 50 | Nov 2023 | 50 |
Jan 2024 36 | Jan 2024 | 36 |
Oct 2024 33 | Oct 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Power Digital Marketing Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Power Digital Marketing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Power Digital Marketing Product Quality
3.6/5
Power Digital Marketing has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Power Digital Marketing's overall Product Quality score rated by its users and customers.
Power Digital Marketing Product Information
Power Digital Marketing’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Marketing, Advertising and Research
Power Digital Marketing Pricing
Power Digital Marketing ROI & Value For Money
4/5
Power Digital Marketing has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Power Digital Marketing's overall ROI score rated by its users and customers.
Power Digital Marketing Customer Satisfaction (CSAT)
Power Digital Marketing Customer Satisfaction (CSAT) Score
66 / 100
Power Digital Marketing has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Power Digital Marketing Customer Service
3.9/5
Power Digital Marketing has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Power Digital Marketing's overall Customer Service score rated by its users and customers.
About Power Digital Marketing's Customer Service
Address
2251 San Diego Ave Suite A250, San Diego, CA 92110
Website
http://powerdigitalmarketing.com
Power Digital Marketing's Social Links
Power Digital Marketing as an Employer
4.8/5
Power Digital Marketing has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
CEO of Power Digital Marketing
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Power Digital Marketing scored a 33 for Net Promoter Score and a 79 for Employee Net Promoter Score. NPS gauges how likely a customer of Power Digital Marketing would recommend the brand to a friend. ENPS measures how likely Power Digital Marketing employees would recommend working at Power Digital Marketing to a friend.
Net Promoter Score
33
NPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
79
eNPS Score
| 86% | Promoters |
|---|---|
| 7% | Passive |
| 7% | Detractors |
