-67
NPS
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Power Home Remodeling
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About Power Home Remodeling's Brand
What makes Power one of Glassdoor’s Best Places to Work and Fortune’s #13 Best Company to Work For? Is it our unlimited earning potential and opportunities? Our commitment to improve the communities we live and work in? Our award-winning events? While these help boost our success, Power’s X-factor is an unwavering commitment to prioritize customer satisfaction and employee happiness above profit. Not what you expected from a home remodeling company? We didn’t think so. After all, exceeding expectations is what we do best. We’re rapidly expanding across the U.S. and hiring for roles in sales, marketing, tech, operations, and customer service. If you’re looking to join a team of caring, hardworking, and passionate individuals doing what they love, learn more about us below and apply today!
Brand at a Glance
54%
Customer Loyalty
1.8/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
Power Home Remodeling NPS
Power Home Remodeling's Net Promoter Score (NPS) is a -67 with 16% Promoters, 1% Passives, and 83% Detractors. Net Promoter Score tracks whether Power Home Remodeling's customers would recommend using the product based on a scale of -100 to 100.
Power Home Remodeling Overall NPS
| 16% | Promoters |
|---|---|
| 1% | Passives |
| 83% | Detractors |
Power Home Remodeling NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -66 | Jul 2024 | -66 |
Aug 2024 -68 | Aug 2024 | -68 |
Sep 2024 -66 | Sep 2024 | -66 |
Oct 2024 -66 | Oct 2024 | -66 |
Nov 2024 -66 | Nov 2024 | -66 |
Dec 2024 -66 | Dec 2024 | -66 |
Apr 2025 -66 | Apr 2025 | -66 |
May 2025 -66 | May 2025 | -66 |
Jul 2025 -66 | Jul 2025 | -66 |
Sep 2025 -66 | Sep 2025 | -66 |
Nov 2025 -66 | Nov 2025 | -66 |
Jan 2026 -68 | Jan 2026 | -68 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Power Home Remodeling NPS by Gender
Male customers rated Power Home Remodeling's NPS 22 points higher than Female customers.
Male
-72
Power Home Remodeling's NPS was rated -72 by Male customers on Comparably.
13%
Promoters
2%
Passives
85%
Detractors
Female
-94
Power Home Remodeling's NPS was rated -94 by Female customers on Comparably.
3%
Promoters
0%
Passives
97%
Detractors
Power Home Remodeling NPS by Ethnicity
Power Home Remodeling's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -84 | Caucasian | -84 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Other -86 | Other | -86 |
Power Home Remodeling NPS by Age
Power Home Remodeling's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Power Home Remodeling NPS by Usage
Power Home Remodeling's NPS was rated the highest by customers who have used Power Home Remodeling's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -90 | Less than 1 Year | -90 |
1 to 2 Years -38 | 1 to 2 Years | -38 |
2 to 5 Years -92 | 2 to 5 Years | -92 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -72 | Over 10 Years | -72 |
Power Home Remodeling Customer Reviews
Out of the 18 Power Home Remodeling customer reviews 0 were positive and 18 were constructive. Power Home Remodeling customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Power Home Remodeling Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Power Home Remodeling users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Power Home Remodeling Customer Loyalty Score by Gender
Male customers rated Power Home Remodeling's Customer Loyalty score 6% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Power Home Remodeling.
Male
56%
Yes
Female
50%
Yes
Power Home Remodeling Customer Loyalty Score by Ethnicity
Power Home Remodeling's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Power Home Remodeling.
51
out of 100
Caucasian
40
out of 100
Hispanic or Latino
68
out of 100
Other
Power Home Remodeling Customer Loyalty Score by Age
Power Home Remodeling's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Power Home Remodeling.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
26-30 40% | 26-30 | 40% |
31-35 36% | 31-35 | 36% |
36-40 28% | 36-40 | 28% |
41-45 59% | 41-45 | 59% |
46-50 80% | 46-50 | 80% |
51-55 70% | 51-55 | 70% |
56-60 59% | 56-60 | 59% |
61-65 67% | 61-65 | 67% |
66+ 43% | 66+ | 43% |
Power Home Remodeling Customer Loyalty Score by Usage
Power Home Remodeling's Customer Loyalty score was rated the highest by customers who have used Power Home Remodeling's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Power Home Remodeling Customer Loyalty Score by Industry
Power Home Remodeling's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Power Home Remodeling Product Quality
1.8/5
Power Home Remodeling has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Power Home Remodeling Product Information
Power Home Remodeling’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Power Home Remodeling's product the highest. Reviewers from the Education industry rated Power Home Remodeling the lowest at 1.5.
- Website
- http://www.powerhrg.com
- Company Size
- 1,001-5,000 Employees
Industry
Construction
Quick Insights into Power Home Remodeling Product Quality
Power Home Remodeling's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Power Home Remodeling's products/services for Over 10 Years.
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Ranked Power Home Remodeling Product Quality the Highest
Ranked Power Home Remodeling Product Quality the Lowest
Power Home Remodeling Product Quality Score by Gender
Male customers rated Power Home Remodeling's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Power Home Remodeling.
Male
1.6/5
Female
1.5/5
Power Home Remodeling Product Quality Score by Ethnicity
Power Home Remodeling's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Power Home Remodeling.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
Power Home Remodeling Product Quality Score by Age
Power Home Remodeling's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Power Home Remodeling.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 2.6 | 26-30 | 2.6 |
31-35 2.3 | 31-35 | 2.3 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Power Home Remodeling Product Quality Score by Usage
Power Home Remodeling's Product Quality score was rated the highest by customers who have used Power Home Remodeling's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Power Home Remodeling Product Quality Score by Industry
Power Home Remodeling's Product Quality score was rated the highest by Construction industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Power Home Remodeling Pricing
Power Home Remodeling ROI & Value For Money
1.7/5
Power Home Remodeling has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Power Home Remodeling Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Education industry think that they had the lowest ROI from Power Home Remodeling.
Quick Insights into Power Home Remodeling ROI
Power Home Remodeling's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Professional Services industry.
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Ranked Power Home Remodeling ROI the Highest
Ranked Power Home Remodeling ROI the Lowest
Power Home Remodeling ROI Score by Gender
Power Home Remodeling's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Power Home Remodeling.
Male
1.5/5
Female
1.5/5
Power Home Remodeling ROI Score by Ethnicity
Power Home Remodeling's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Power Home Remodeling.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
Power Home Remodeling ROI Score by Age
Power Home Remodeling's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Power Home Remodeling.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 2.5 | 26-30 | 2.5 |
31-35 2.5 | 31-35 | 2.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Power Home Remodeling ROI Score by Usage
Power Home Remodeling's ROI score was rated the highest by customers who have used Power Home Remodeling's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Power Home Remodeling ROI Score by Industry
Power Home Remodeling's ROI score was rated the highest by Construction industry customers, and the lowest by Professional Services industry customers.
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Power Home Remodeling Customer Satisfaction (CSAT)
Power Home Remodeling Customer Satisfaction (CSAT) Score
15 / 100
Power Home Remodeling has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
4%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
18%
Very Dissatisfied
59%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Power Home Remodeling Customer Satisfaction
Power Home Remodeling's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Professional Services industry.
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Ranked Power Home Remodeling Customer Satisfaction the Highest
Ranked Power Home Remodeling Customer Satisfaction the Lowest
Power Home Remodeling Customer Satisfaction Score by Gender
Male customers rated Power Home Remodeling's Customer Satisfaction score 8 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Power Home Remodeling.
11 / 100
MaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 18% | |
Very Dissatisfied | 68% |
3 / 100
FemaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 22% | |
Very Dissatisfied | 69% |
Power Home Remodeling Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Power Home Remodeling's Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Power Home Remodeling.
8 / 100
Very Satisfied
7%
Satisfied
1%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
20%
Very Dissatisfied
70%
CSAT according to Other
Power Home Remodeling's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Power Home Remodeling.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
30%
Very Dissatisfied
62%
Power Home Remodeling Customer Satisfaction Score by Age
Power Home Remodeling's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Power Home Remodeling.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% | |||||||||||||||
| 31-35 | 28% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 10% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Power Home Remodeling Customer Satisfaction Score by Usage
Power Home Remodeling's Customer Satisfaction score was rated the highest by customers who have used Power Home Remodeling's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Power Home Remodeling Customer Satisfaction Score by Industry
Power Home Remodeling's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Power Home Remodeling Customer Satisfaction Score by Industry",
"text": "Power Home Remodeling's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 14,
"stars": 0,
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"scoreLabel": 14
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"label": "Accounting",
"groupId": 495,
"score": 16,
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"groupId": 496,
"score": 0,
"stars": 0,
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{
"label": "Education",
"groupId": 515,
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}Power Home Remodeling Customer Service
1.5/5
Power Home Remodeling has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Power Home Remodeling's overall Customer Service score rated by its users and customers.
About Power Home Remodeling's Customer Service
Address
2501 Seaport Drive, Fourth Floor, Chester, PA 19013
Website
http://www.powerhrg.com
Power Home Remodeling's Social Links
Quick Insights into Power Home Remodeling Customer Service
Power Home Remodeling's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Professional Services industry.
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Ranked Power Home Remodeling Customer Service the Highest
Ranked Power Home Remodeling Customer Service the Lowest
Power Home Remodeling Customer Service Score by Gender
Power Home Remodeling's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Power Home Remodeling.
Male
1.5/5
Female
1.5/5
Power Home Remodeling Customer Service Score by Ethnicity
Power Home Remodeling's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Power Home Remodeling.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
Power Home Remodeling Customer Service Score by Age
Power Home Remodeling's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Power Home Remodeling.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 2.5 | 26-30 | 2.5 |
31-35 2.1 | 31-35 | 2.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Power Home Remodeling Customer Service Score by Usage
Power Home Remodeling's Customer Service score was rated the highest by customers who have used Power Home Remodeling's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Power Home Remodeling Customer Service Score by Industry
Power Home Remodeling's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Professional Services industry customers.
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Power Home Remodeling as an Employer
4.6/5
Power Home Remodeling has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of Power Home Remodeling
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Power Home Remodeling scored a -67 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Power Home Remodeling would recommend the brand to a friend. ENPS measures how likely Power Home Remodeling employees would recommend working at Power Home Remodeling to a friend.
Net Promoter Score
-67
NPS Score
| 16% | Promoters |
|---|---|
| 1% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 76% | Promoters |
|---|---|
| 5% | Passive |
| 19% | Detractors |
