10
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
PowerSchool Group LLC
Marketing or Exec? Claim Your Free Account
About PowerSchool Group LLC's Brand
PowerSchool is the #1 leading education technology platform for K-12. We are a dynamic, growth-oriented company, built on innovation and passion.
Brand at a Glance
61%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
PowerSchool Group LLC CMO
Anthony Miller
Anthony Miller serves as the Chief Marketing Officer of PowerSchool Group LLC. Anthony started at PowerSchool Group LLC in May of 2017. Anthony currently resides in Dallas/Fort Worth Area.
PowerSchool Group LLC NPS
PowerSchool Group LLC's Net Promoter Score (NPS) is a 10 with 45% Promoters, 20% Passives, and 35% Detractors. Net Promoter Score tracks whether PowerSchool Group LLC's customers would recommend using the product based on a scale of -100 to 100.
PowerSchool Group LLC Overall NPS
| 45% | Promoters |
|---|---|
| 20% | Passives |
| 35% | Detractors |
PowerSchool Group LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 11 | Feb 2023 | 11 |
Apr 2023 9 | Apr 2023 | 9 |
Aug 2023 10 | Aug 2023 | 10 |
Sep 2023 9 | Sep 2023 | 9 |
Nov 2023 9 | Nov 2023 | 9 |
Jan 2024 10 | Jan 2024 | 10 |
Feb 2024 12 | Feb 2024 | 12 |
Mar 2024 12 | Mar 2024 | 12 |
Apr 2024 10 | Apr 2024 | 10 |
Aug 2024 10 | Aug 2024 | 10 |
Jun 2025 9 | Jun 2025 | 9 |
Jul 2025 11 | Jul 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PowerSchool Group LLC NPS by Gender
Female customers rated PowerSchool Group LLC's NPS 31 points higher than Male customers.
Male
-10
PowerSchool Group LLC's NPS was rated -10 by Male customers on Comparably.
30%
Promoters
30%
Passives
40%
Detractors
Female
21
PowerSchool Group LLC's NPS was rated 21 by Female customers on Comparably.
50%
Promoters
21%
Passives
29%
Detractors
PowerSchool Group LLC NPS by Ethnicity
PowerSchool Group LLC's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 17 | Caucasian | 17 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
PowerSchool Group LLC NPS by Age
PowerSchool Group LLC's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
PowerSchool Group LLC NPS by Usage
PowerSchool Group LLC's NPS was rated the highest by customers who have used PowerSchool Group LLC's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years -10 | 2 to 5 Years | -10 |
5 to 10 Years 27 | 5 to 10 Years | 27 |
Over 10 Years 0 | Over 10 Years | 0 |
PowerSchool Group LLC Customer Reviews
Out of the 3 PowerSchool Group LLC customer reviews 3 were positive and 0 were constructive. PowerSchool Group LLC customer reviews reflect that all customers have a favorable experience using the products/services of the company.
PowerSchool Group LLC Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of PowerSchool Group LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PowerSchool Group LLC Customer Loyalty Score by Gender
Female customers rated PowerSchool Group LLC's Customer Loyalty score 19% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PowerSchool Group LLC.
Male
55%
Yes
Female
74%
Yes
PowerSchool Group LLC Customer Loyalty Score by Ethnicity
PowerSchool Group LLC's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PowerSchool Group LLC.
70
out of 100
Caucasian
55
out of 100
Asian or Pacific Islander
PowerSchool Group LLC Customer Loyalty Score by Age
PowerSchool Group LLC's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PowerSchool Group LLC.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
31-35 70% | 31-35 | 70% |
41-45 55% | 41-45 | 55% |
46-50 100% | 46-50 | 100% |
51-55 55% | 51-55 | 55% |
PowerSchool Group LLC Customer Loyalty Score by Usage
PowerSchool Group LLC's Customer Loyalty score was rated the highest by customers who have used PowerSchool Group LLC's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PowerSchool Group LLC Customer Loyalty Score by Industry
PowerSchool Group LLC's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PowerSchool Group LLC Product Quality
3.4/5
PowerSchool Group LLC has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock PowerSchool Group LLC's overall Product Quality score rated by its users and customers.
PowerSchool Group LLC Product Information
PowerSchool Group LLC serves markets in the United States and Canada. PowerSchool Group LLC supports Web devices and offers products for small and medium sized businesses.
PowerSchool Group LLC’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated PowerSchool Group LLC's product the highest.
- Website
- https://www.powerschool.com/
- Company Size
- 1,001-5,000 Employees
Industry
Education
Enterprise
SaaS
Languages Supported
English
Product Type
Registration Software
School Management Software
Admissions Software
Quick Insights into PowerSchool Group LLC Product Quality
PowerSchool Group LLC's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked PowerSchool Group LLC's Product Quality.
Ranked PowerSchool Group LLC Product Quality the Highest
Ranked PowerSchool Group LLC Product Quality the Lowest
PowerSchool Group LLC Product Quality Score by Gender
Female customers rated PowerSchool Group LLC's Product Quality score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PowerSchool Group LLC.
Male
2.8/5
Female
4/5
PowerSchool Group LLC Product Quality Score by Ethnicity
PowerSchool Group LLC's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PowerSchool Group LLC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
PowerSchool Group LLC Product Quality Score by Age
PowerSchool Group LLC's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PowerSchool Group LLC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
31-35 4.1 | 31-35 | 4.1 |
41-45 3.4 | 41-45 | 3.4 |
46-50 4.5 | 46-50 | 4.5 |
51-55 3 | 51-55 | 3 |
PowerSchool Group LLC Product Quality Score by Usage
PowerSchool Group LLC's Product Quality score was rated the highest by customers who have used PowerSchool Group LLC's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
PowerSchool Group LLC Product Quality Score by Industry
PowerSchool Group LLC's Product Quality score was rated 3.8 stars by both Architecture and Planning and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
PowerSchool Group LLC Pricing
PowerSchool Group LLC ROI & Value For Money
3.1/5
PowerSchool Group LLC has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock PowerSchool Group LLC's overall ROI score rated by its users and customers.
PowerSchool Group LLC Pricing Plans
PowerSchool Group LLC has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from PowerSchool Group LLC.
Who Uses PowerSchool Group LLC?
Small Businesses
Medium Businesses
Quick Insights into PowerSchool Group LLC ROI
PowerSchool Group LLC's ROI score was rated highest by customers ages 46-50, and rated lowest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked PowerSchool Group LLC's ROI score.
Ranked PowerSchool Group LLC ROI the Highest
Ranked PowerSchool Group LLC ROI the Lowest
PowerSchool Group LLC ROI Score by Gender
Female customers rated PowerSchool Group LLC's ROI score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PowerSchool Group LLC.
Male
2.3/5
Female
3.6/5
PowerSchool Group LLC ROI Score by Ethnicity
PowerSchool Group LLC's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PowerSchool Group LLC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
PowerSchool Group LLC ROI Score by Age
PowerSchool Group LLC's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PowerSchool Group LLC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
31-35 4.3 | 31-35 | 4.3 |
41-45 2.9 | 41-45 | 2.9 |
46-50 4.4 | 46-50 | 4.4 |
51-55 2.5 | 51-55 | 2.5 |
PowerSchool Group LLC ROI Score by Usage
PowerSchool Group LLC's ROI score was rated the highest by customers who have used PowerSchool Group LLC's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
PowerSchool Group LLC ROI Score by Industry
PowerSchool Group LLC's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
PowerSchool Group LLC Customer Satisfaction (CSAT)
PowerSchool Group LLC Customer Satisfaction (CSAT) Score
70 / 100
PowerSchool Group LLC has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
37%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PowerSchool Group LLC Customer Satisfaction
PowerSchool Group LLC's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked PowerSchool Group LLC's Customer Satisfaction.
Ranked PowerSchool Group LLC Customer Satisfaction the Highest
Ranked PowerSchool Group LLC Customer Satisfaction the Lowest
PowerSchool Group LLC Customer Satisfaction Score by Gender
Female customers rated PowerSchool Group LLC's Customer Satisfaction score 6 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PowerSchool Group LLC.
67 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 56% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 22% |
73 / 100
FemaleVery Satisfied | 64% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 9% |
PowerSchool Group LLC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PowerSchool Group LLC's Customer Satisfaction (CSAT) score was rated 82% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PowerSchool Group LLC.
82 / 100
Very Satisfied
45%
Satisfied
37%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
9%
CSAT according to Asian or Pacific Islander
PowerSchool Group LLC's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PowerSchool Group LLC.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
PowerSchool Group LLC Customer Satisfaction Score by Age
PowerSchool Group LLC's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PowerSchool Group LLC.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 41-45 | 60% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 67% |
PowerSchool Group LLC Customer Satisfaction Score by Usage
PowerSchool Group LLC's Customer Satisfaction score was rated the highest by customers who have used PowerSchool Group LLC's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
PowerSchool Group LLC Customer Satisfaction Score by Industry
PowerSchool Group LLC's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "PowerSchool Group LLC Customer Satisfaction Score by Industry",
"text": "PowerSchool Group LLC's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "PowerSchool Group LLC's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Education",
"groupId": 515,
"score": 90,
"stars": 0,
"csatScore": 90,
"text": "PowerSchool Group LLC's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 90
}
]
}PowerSchool Group LLC Customer Service
3.3/5
PowerSchool Group LLC has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock PowerSchool Group LLC's overall Customer Service score rated by its users and customers.
About PowerSchool Group LLC's Customer Service
Address
Folsom, CA 95630
Website
https://www.powerschool.com/
PowerSchool Group LLC's Social Links
Quick Insights into PowerSchool Group LLC Customer Service
PowerSchool Group LLC's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked PowerSchool Group LLC's Customer Service score.
Ranked PowerSchool Group LLC Customer Service the Highest
Ranked PowerSchool Group LLC Customer Service the Lowest
PowerSchool Group LLC Customer Service Score by Gender
Female customers rated PowerSchool Group LLC's Customer Service score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PowerSchool Group LLC.
Male
2.7/5
Female
3.9/5
PowerSchool Group LLC Customer Service Score by Ethnicity
PowerSchool Group LLC's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PowerSchool Group LLC.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
PowerSchool Group LLC Customer Service Score by Age
PowerSchool Group LLC's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PowerSchool Group LLC.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
31-35 4.3 | 31-35 | 4.3 |
41-45 2.9 | 41-45 | 2.9 |
46-50 4.2 | 46-50 | 4.2 |
51-55 4 | 51-55 | 4 |
PowerSchool Group LLC Customer Service Score by Usage
PowerSchool Group LLC's Customer Service score was rated the highest by customers who have used PowerSchool Group LLC's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
PowerSchool Group LLC Customer Service Score by Industry
PowerSchool Group LLC's Customer Service score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
PowerSchool Group LLC as an Employer
3.2/5
PowerSchool Group LLC has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
PowerSchool Group LLC scored a 10 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of PowerSchool Group LLC would recommend the brand to a friend. ENPS measures how likely PowerSchool Group LLC employees would recommend working at PowerSchool Group LLC to a friend.
Net Promoter Score
10
NPS Score
| 45% | Promoters |
|---|---|
| 20% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 33% | Promoters |
|---|---|
| 24% | Passive |
| 43% | Detractors |
