100
NPS
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PowerSecure International
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About PowerSecure International's Brand
PowerSecure International provides utility and energy technologies to electric utilities and their industrial and commercial customers.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
4/5
Customer Service
PowerSecure International NPS
PowerSecure International's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether PowerSecure International's customers would recommend using the product based on a scale of -100 to 100.
PowerSecure International Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
PowerSecure International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PowerSecure International Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of PowerSecure International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PowerSecure International Product Quality
5/5
PowerSecure International has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock PowerSecure International's overall Product Quality score rated by its users and customers.
PowerSecure International Product Information
PowerSecure International’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.powersecure.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Energy
Hardware and Devices
PowerSecure International Pricing
PowerSecure International ROI & Value For Money
5/5
PowerSecure International has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock PowerSecure International's overall ROI score rated by its users and customers.
PowerSecure International Customer Satisfaction (CSAT)
PowerSecure International Customer Satisfaction (CSAT) Score
100 / 100
PowerSecure International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PowerSecure International Customer Service
4/5
PowerSecure International has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock PowerSecure International's overall Customer Service score rated by its users and customers.
About PowerSecure International's Customer Service
Address
1609 Heritage Commerce Ct., Wake Forest, NC
Website
http://www.powersecure.com
Phone Number
(919) 556-3056
PowerSecure International as an Employer
2.5/5
PowerSecure International has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of PowerSecure International
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
PowerSecure International scored a 100 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of PowerSecure International would recommend the brand to a friend. ENPS measures how likely PowerSecure International employees would recommend working at PowerSecure International to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 14% | Promoters |
|---|---|
| 43% | Passive |
| 43% | Detractors |
