-25
NPS
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PPS
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About PPS' Brand
At PPS, we believe that businesses and organizations are not making the impact that they want to make in their promotional efforts.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
PPS NPS
PPS's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether PPS's customers would recommend using the product based on a scale of -100 to 100.
PPS Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
PPS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Aug 2021 50 | Aug 2021 | 50 |
Mar 2022 0 | Mar 2022 | 0 |
Jul 2022 25 | Jul 2022 | 25 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 -17 | Sep 2022 | -17 |
Oct 2022 -29 | Oct 2022 | -29 |
Jan 2023 -25 | Jan 2023 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PPS Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of PPS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PPS Product Quality
4/5
PPS has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock PPS' overall Product Quality score rated by its users and customers.
PPS Product Information
PPS’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
PPS Pricing
PPS ROI & Value For Money
3.2/5
PPS has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock PPS' overall ROI score rated by its users and customers.
PPS Customer Satisfaction (CSAT)
PPS Customer Satisfaction (CSAT) Score
100 / 100
PPS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PPS Customer Service
3.5/5
PPS has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PPS' overall Customer Service score rated by its users and customers.
About PPS's Customer Service
Address
1557 Sherman Ave, # 4, Evanston, IL
Website
http://greenyourpromotions.com/
Phone Number
(800)218-4350
Consumer vs. Employees
PPS scored a -25 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of PPS would recommend the brand to a friend. ENPS measures how likely PPS employees would recommend working at PPS to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 36% | Promoters |
|---|---|
| 28% | Passive |
| 36% | Detractors |
