-33
NPS
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Brand Page
PR Newswire
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About PR Newswire's Brand
PR Newswire provides news and information distribution services for professional communicators.
Brand at a Glance
55%
Customer Loyalty
2/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
PR Newswire NPS
PR Newswire's Net Promoter Score (NPS) is a -33 with 0% Promoters, 67% Passives, and 33% Detractors. Net Promoter Score tracks whether PR Newswire's customers would recommend using the product based on a scale of -100 to 100.
PR Newswire Overall NPS
| 0% | Promoters |
|---|---|
| 67% | Passives |
| 33% | Detractors |
PR Newswire NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Jul 2023 -33 | Jul 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PR Newswire Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of PR Newswire users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PR Newswire Product Quality
2/5
PR Newswire has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock PR Newswire's overall Product Quality score rated by its users and customers.
PR Newswire Product Information
PR Newswire’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- prnewswire.com
- Company Size
- 1,001-5,000 Employees
Industry
Media
PR Newswire Pricing
PR Newswire ROI & Value For Money
2.2/5
PR Newswire has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock PR Newswire's overall ROI score rated by its users and customers.
PR Newswire Customer Satisfaction (CSAT)
PR Newswire Customer Satisfaction (CSAT) Score
34 / 100
PR Newswire has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PR Newswire Customer Service
2.2/5
PR Newswire has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock PR Newswire's overall Customer Service score rated by its users and customers.
About PR Newswire's Customer Service
Address
350 Hudson Street, 3rd Floor, York, NY 10014
Website
prnewswire.com
PR Newswire as an Employer
Consumer vs. Employees
PR Newswire scored a -33 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of PR Newswire would recommend the brand to a friend. ENPS measures how likely PR Newswire employees would recommend working at PR Newswire to a friend.
Net Promoter Score
-33
NPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
