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NPS
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PRA Group
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About PRA Group's Brand
PRA Group offers the following broad range of debt buying solutions and business and government services.
Brand at a Glance
81%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
PRA Group NPS
PRA Group's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether PRA Group's customers would recommend using the product based on a scale of -100 to 100.
PRA Group Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
PRA Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Jul 2021 -33 | Jul 2021 | -33 |
Sep 2021 -50 | Sep 2021 | -50 |
Feb 2022 -60 | Feb 2022 | -60 |
May 2022 -33 | May 2022 | -33 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 11 | Sep 2022 | 11 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 9 | Mar 2023 | 9 |
May 2023 9 | May 2023 | 9 |
Jan 2024 0 | Jan 2024 | 0 |
Jan 2026 -1 | Jan 2026 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PRA Group Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of PRA Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PRA Group Product Quality
3.3/5
PRA Group has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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PRA Group Product Information
PRA Group’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.pragroup.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
PRA Group Pricing
PRA Group ROI & Value For Money
3.3/5
PRA Group has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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PRA Group Customer Satisfaction (CSAT)
PRA Group Customer Satisfaction (CSAT) Score
57 / 100
PRA Group has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PRA Group Customer Service
3.6/5
PRA Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About PRA Group's Customer Service
Address
120 Corporate Blvd., Norfolk, VA
Website
http://www.pragroup.com
PRA Group as an Employer
3.8/5
PRA Group has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
PRA Group scored a 0 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of PRA Group would recommend the brand to a friend. ENPS measures how likely PRA Group employees would recommend working at PRA Group to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 42% | Promoters |
|---|---|
| 19% | Passive |
| 39% | Detractors |
