0
NPS
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Brand Page
PRA healthcare
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About PRA healthcare's Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4/5
Customer Service
PRA healthcare NPS
PRA healthcare's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether PRA healthcare's customers would recommend using the product based on a scale of -100 to 100.
PRA healthcare Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
PRA healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PRA healthcare Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of PRA healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PRA healthcare Product Quality
4/5
PRA healthcare has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock PRA healthcare's overall Product Quality score rated by its users and customers.
PRA healthcare Product Information
PRA healthcare’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://prahs.com/
- Company Size
- 10,000+ Employees
PRA healthcare Pricing
PRA healthcare ROI & Value For Money
4.5/5
PRA healthcare has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PRA healthcare's overall ROI score rated by its users and customers.
PRA healthcare Customer Service
4/5
PRA healthcare has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock PRA healthcare's overall Customer Service score rated by its users and customers.
About PRA healthcare's Customer Service
Website
https://prahs.com/
PRA healthcare as an Employer
Consumer vs. Employees
PRA healthcare scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of PRA healthcare would recommend the brand to a friend. ENPS measures how likely PRA healthcare employees would recommend working at PRA healthcare to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
