80
NPS
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PracticePanther
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About PracticePanther's Brand
PracticePanther was founded by two partners on a mission to create the best law practice management software for lawyers.
Brand at a Glance
4.6/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
PracticePanther NPS
PracticePanther's Net Promoter Score (NPS) is a 80 with 86% Promoters, 8% Passives, and 6% Detractors. Net Promoter Score tracks whether PracticePanther's customers would recommend using the product based on a scale of -100 to 100.
PracticePanther Overall NPS
| 86% | Promoters |
|---|---|
| 8% | Passives |
| 6% | Detractors |
PracticePanther NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 81 | Aug 2020 | 81 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PracticePanther NPS by Usage
PracticePanther's NPS was rated the highest by customers who have used PracticePanther's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 86 | Less than 1 Year | 86 |
1 to 2 Years 79 | 1 to 2 Years | 79 |
2 to 5 Years 83 | 2 to 5 Years | 83 |
PracticePanther Product Quality
4.6/5
PracticePanther has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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PracticePanther Product Information
PracticePanther serves markets in the United States, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, Germany, and Mexico. PracticePanther supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
PracticePanther’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Government & Legal
SaaS
Languages Supported
English
Spanish
Product Type
Law Practice Management Software
Legal Billing Software
Legal Case Management Software
Trust Accounting Software
Legal Document Management Software
Time & Expense Software
Legal Calendar Software
Docketing Software
PracticePanther Pricing
PracticePanther ROI & Value For Money
4.3/5
PracticePanther has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock PracticePanther's overall ROI score rated by its users and customers.
PracticePanther Pricing Plans
PracticePanther has a pricing structure that accommodates small, medium, and large businesses. Starting from $39/month, PracticePanther uses a subscription model and offers the following: Includes:, 1. Unlimited phone & email support., and 2. Free upgrades for life..
Who Uses PracticePanther?
Small Businesses
Medium Businesses
Large Enterprises
PracticePanther Customer Service
5/5
PracticePanther has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock PracticePanther's overall Customer Service score rated by its users and customers.
About PracticePanther's Customer Service
Address
17810 West Dixie Hwy Suite A & B, Miami Beach, FL
Website
http://www.practicepanther.com/
Phone Number
(800) 856-8729
Consumer vs. Employees
PracticePanther scored a 80 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of PracticePanther would recommend the brand to a friend. ENPS measures how likely PracticePanther employees would recommend working at PracticePanther to a friend.
Net Promoter Score
80
NPS Score
| 86% | Promoters |
|---|---|
| 8% | Passive |
| 6% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
