50
NPS
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Practo
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About Practo's Brand
Provider of an online service for scheduling appointments with doctors. The company's product Practo Ray is a web-based software tool that provides automated appointment scheduling and storage of healthcare records including X-rays, files, prescriptions and billing.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
5/5
Pricing
5/5
Customer Service
Practo NPS
Practo's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Practo's customers would recommend using the product based on a scale of -100 to 100.
Practo Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Practo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Jan 2021 0 | Jan 2021 | 0 |
Oct 2021 33 | Oct 2021 | 33 |
Apr 2022 50 | Apr 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Practo Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Practo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Practo Product Quality
4.1/5
Practo has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Practo's overall Product Quality score rated by its users and customers.
Practo Product Information
Practo’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.practo.com
- Company Size
- 1,001-5,000 Employees
Practo Pricing
Practo ROI & Value For Money
5/5
Practo has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Practo's overall ROI score rated by its users and customers.
Practo Customer Satisfaction (CSAT)
Practo Customer Satisfaction (CSAT) Score
100 / 100
Practo has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Practo Customer Service
5/5
Practo has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Practo's overall Customer Service score rated by its users and customers.
About Practo's Customer Service
Address
4th Floor, Abhaya Heights, Bangalore, 560078
Website
www.practo.com
Phone Number
6
Consumer vs. Employees
Practo scored a 50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Practo would recommend the brand to a friend. ENPS measures how likely Practo employees would recommend working at Practo to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
