-34
NPS
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Praetorian
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About Praetorian's Brand
Praetorian is an information security provider dedicated to helping organizations achieve risk-management success.
Brand at a Glance
53%
Customer Loyalty
3/5
Product Quality
2.5/5
Pricing
2.8/5
Customer Service
Praetorian NPS
Praetorian's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Praetorian's customers would recommend using the product based on a scale of -100 to 100.
Praetorian Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Praetorian NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Feb 2024 0 | Feb 2024 | 0 |
Aug 2025 -33 | Aug 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Praetorian Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Praetorian users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Praetorian Product Quality
3/5
Praetorian has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Praetorian's overall Product Quality score rated by its users and customers.
Praetorian Product Information
Praetorian’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.praetorian.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Mobile App
SaaS
Praetorian Pricing
Praetorian ROI & Value For Money
2.5/5
Praetorian has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Praetorian's overall ROI score rated by its users and customers.
Praetorian Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Praetorian Customer Service
2.8/5
Praetorian has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Praetorian's overall Customer Service score rated by its users and customers.
About Praetorian's Customer Service
Address
401 Congress Ave Suite, 1540, Austin, TX
Website
http://www.praetorian.com
Phone Number
(800) 675-5152
Praetorian as an Employer
3.7/5
Praetorian has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Praetorian scored a -34 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Praetorian would recommend the brand to a friend. ENPS measures how likely Praetorian employees would recommend working at Praetorian to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 78% | Promoters |
|---|---|
| 0% | Passive |
| 22% | Detractors |
