0
NPS
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Pratt Design Incubator
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About Pratt Design Incubator's Brand
Pratt Design Incubator for Sustainable Innovation.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Pratt Design Incubator NPS
Pratt Design Incubator's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Pratt Design Incubator's customers would recommend using the product based on a scale of -100 to 100.
Pratt Design Incubator Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Pratt Design Incubator NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 0 | Nov 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pratt Design Incubator Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Pratt Design Incubator users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pratt Design Incubator Product Quality
4/5
Pratt Design Incubator has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Pratt Design Incubator's overall Product Quality score rated by its users and customers.
Pratt Design Incubator Product Information
Pratt Design Incubator’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://incubator.pratt.edu/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
FinTech
Pratt Design Incubator Pricing
Pratt Design Incubator ROI & Value For Money
3.5/5
Pratt Design Incubator has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pratt Design Incubator's overall ROI score rated by its users and customers.
Pratt Design Incubator Customer Satisfaction (CSAT)
Pratt Design Incubator Customer Satisfaction (CSAT) Score
100 / 100
Pratt Design Incubator has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pratt Design Incubator Customer Service
3.5/5
Pratt Design Incubator has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pratt Design Incubator's overall Customer Service score rated by its users and customers.
About Pratt Design Incubator's Customer Service
Address
Brooklyn, NY
Website
http://incubator.pratt.edu/
Phone Number
+1 (718) 687-5700
Pratt Design Incubator as an Employer
Consumer vs. Employees
Pratt Design Incubator scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Pratt Design Incubator would recommend the brand to a friend. ENPS measures how likely Pratt Design Incubator employees would recommend working at Pratt Design Incubator to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
