34
NPS
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Pratt Institute
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About Pratt Institute's Brand
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Pratt Institute NPS
Pratt Institute's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Pratt Institute's customers would recommend using the product based on a scale of -100 to 100.
Pratt Institute Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Pratt Institute NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Dec 2022 33 | Dec 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pratt Institute Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Pratt Institute users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pratt Institute Product Quality
1.5/5
Pratt Institute has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pratt Institute's overall Product Quality score rated by its users and customers.
Pratt Institute Product Information
Pratt Institute’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.pratt.edu
- Company Size
- 51-200 Employees
Industry
Tech
Education
SaaS
Pratt Institute Pricing
Pratt Institute ROI & Value For Money
1.5/5
Pratt Institute has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Pratt Institute Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pratt Institute Customer Service
1.5/5
Pratt Institute has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Pratt Institute's Customer Service
Address
Landers, CA
Website
https://www.pratt.edu
Pratt Institute as an Employer
2.6/5
Pratt Institute has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Pratt Institute scored a 34 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Pratt Institute would recommend the brand to a friend. ENPS measures how likely Pratt Institute employees would recommend working at Pratt Institute to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
