16
NPS
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Praxair
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About Praxair's Brand
Praxair, Inc., a Fortune 250 company with 2012 sales of $11 billion, is the largest industrial gases company in North and South America.
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Praxair NPS
Praxair's Net Promoter Score (NPS) is a 16 with 49% Promoters, 18% Passives, and 33% Detractors. Net Promoter Score tracks whether Praxair's customers would recommend using the product based on a scale of -100 to 100.
Praxair Overall NPS
| 49% | Promoters |
|---|---|
| 18% | Passives |
| 33% | Detractors |
Praxair NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 8 | Jan 2023 | 8 |
Jun 2023 12 | Jun 2023 | 12 |
Jul 2023 15 | Jul 2023 | 15 |
Dec 2023 11 | Dec 2023 | 11 |
Feb 2024 14 | Feb 2024 | 14 |
Mar 2024 15 | Mar 2024 | 15 |
May 2024 14 | May 2024 | 14 |
Oct 2024 12 | Oct 2024 | 12 |
Nov 2024 17 | Nov 2024 | 17 |
Feb 2025 15 | Feb 2025 | 15 |
May 2025 13 | May 2025 | 13 |
Oct 2025 14 | Oct 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Praxair NPS by Gender
Praxair's NPS was rated -23 by Male customers on Comparably.
Male
-23
Praxair's NPS was rated -23 by Male customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
Female
N/A
Praxair's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Praxair NPS by Ethnicity
Praxair's NPS was rated 14 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 14 | Caucasian | 14 |
Praxair NPS by Usage
Praxair's NPS was rated -40 points by customers who have used Praxair's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -40 | 2 to 5 Years | -40 |
Praxair Customer Reviews
Out of the 3 Praxair customer reviews 2 were positive and 1 was constructive. Praxair customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Praxair Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Praxair users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Praxair Customer Loyalty Score by Gender
Praxair's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Praxair.
Male
70%
Yes
Female
N/A
Yes
Praxair Customer Loyalty Score by Ethnicity
Praxair's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Praxair.
74
out of 100
Caucasian
Praxair Customer Loyalty Score by Usage
Praxair's Customer Loyalty score was rated 64% by customers who have used Praxair's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Praxair Product Quality
3.5/5
Praxair has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Praxair Product Information
Praxair’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.praxair.com
- Company Size
- 51-200 Employees
Industry
Tech
Energy
Quick Insights into Praxair Product Quality
Praxair's Product Quality score was rated highest by Caucasian customers.
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Ranked Praxair Product Quality the Highest
Praxair Product Quality Score by Gender
Praxair's Product Quality score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Praxair.
Male
3.4/5
Female
N/A
Praxair Product Quality Score by Ethnicity
Praxair's Product Quality score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Praxair.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Praxair Product Quality Score by Usage
Praxair's Product Quality score was rated 3 stars by customers who have used Praxair's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Praxair Pricing
Praxair ROI & Value For Money
3.3/5
Praxair has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Praxair ROI
Praxair's ROI score was rated highest by Caucasian customers.
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Ranked Praxair ROI the Highest
Praxair ROI Score by Gender
Praxair's ROI score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Praxair.
Male
2.9/5
Female
N/A
Praxair ROI Score by Ethnicity
Praxair's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Praxair.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Praxair ROI Score by Usage
Praxair's ROI score was rated 2.7 stars by customers who have used Praxair's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Praxair Customer Satisfaction (CSAT)
Praxair Customer Satisfaction (CSAT) Score
70 / 100
Praxair has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
32%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
17%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Praxair Customer Satisfaction
Praxair's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Praxair's Customer Satisfaction.
Ranked Praxair Customer Satisfaction the Highest
Praxair Customer Satisfaction Score by Gender
Praxair's Customer Satisfaction score was rated 57 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Praxair.
57 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 43% | |
Very Dissatisfied | 0% |
Praxair Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Praxair's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Praxair.
57 / 100
Very Satisfied
57%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
43%
Very Dissatisfied
0%
Praxair Customer Service
3.2/5
Praxair has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Praxair's Customer Service
Address
39 Old Ridgebury Road, Danbury, CT
Website
http://www.praxair.com
Phone Number
(512)389-3345
Quick Insights into Praxair Customer Service
Praxair's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Praxair's Customer Service score.
Ranked Praxair Customer Service the Highest
Praxair Customer Service Score by Gender
Praxair's Customer Service score was rated 2.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Praxair.
Male
2.4/5
Female
N/A
Praxair Customer Service Score by Ethnicity
Praxair's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Praxair.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Praxair Customer Service Score by Usage
Praxair's Customer Service score was rated 1.9 stars by customers who have used Praxair's products/services for 2 to 5 Years.
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Praxair as an Employer
3.2/5
Praxair has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Praxair scored a 16 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Praxair would recommend the brand to a friend. ENPS measures how likely Praxair employees would recommend working at Praxair to a friend.
Net Promoter Score
16
NPS Score
| 49% | Promoters |
|---|---|
| 18% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 36% | Promoters |
|---|---|
| 22% | Passive |
| 42% | Detractors |
