100
NPS
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Praxent
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About Praxent's Brand
Praxent is a custom software development and user experience firm. We prototype, design and develop custom software that drives business growth.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Praxent NPS
Praxent's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Praxent's customers would recommend using the product based on a scale of -100 to 100.
Praxent Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Praxent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 100 | Jun 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Praxent Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Praxent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Praxent Product Quality
5/5
Praxent has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Praxent's overall Product Quality score rated by its users and customers.
Praxent Product Information
Praxent’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://praxent.com
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
Productivity
SaaS
Praxent Pricing
Praxent ROI & Value For Money
5/5
Praxent has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Praxent's overall ROI score rated by its users and customers.
Praxent Customer Satisfaction (CSAT)
Praxent Customer Satisfaction (CSAT) Score
100 / 100
Praxent has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Praxent Customer Service
5/5
Praxent has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Praxent's overall Customer Service score rated by its users and customers.
About Praxent's Customer Service
Address
4330 Gaines Ranch Loop, Suite 230, Austin, TX 78735
Website
https://praxent.com
Phone Number
5125536830
Praxent's Social Links
Praxent as an Employer
4.0/5
Praxent has a 4.0/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Praxent scored a 100 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Praxent would recommend the brand to a friend. ENPS measures how likely Praxent employees would recommend working at Praxent to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 68% | Promoters |
|---|---|
| 24% | Passive |
| 8% | Detractors |
