25
NPS
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Precision for Medicine
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About Precision for Medicine's Brand
Precision for Medicine is a specialized scientific services company helping life science innovators develop medical products.
Brand at a Glance
66%
Customer Loyalty
3.3/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Precision for Medicine NPS
Precision for Medicine's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Precision for Medicine's customers would recommend using the product based on a scale of -100 to 100.
Precision for Medicine Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Precision for Medicine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
May 2022 50 | May 2022 | 50 |
Jul 2022 25 | Jul 2022 | 25 |
Sep 2022 57 | Sep 2022 | 57 |
Oct 2022 63 | Oct 2022 | 63 |
Apr 2023 40 | Apr 2023 | 40 |
Oct 2023 27 | Oct 2023 | 27 |
Apr 2024 25 | Apr 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Precision for Medicine NPS by Gender
Precision for Medicine's NPS was rated 25 by Male customers on Comparably.
Male
25
Precision for Medicine's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Precision for Medicine's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Precision for Medicine Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Precision for Medicine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Precision for Medicine Customer Loyalty Score by Gender
Precision for Medicine's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Precision for Medicine Product Quality
3.3/5
Precision for Medicine has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Precision for Medicine Product Information
Precision for Medicine’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
Quick Insights into Precision for Medicine Product Quality
Precision for Medicine's Product Quality score was rated highest by Male customers.
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Ranked Precision for Medicine Product Quality the Highest
Precision for Medicine Product Quality Score by Gender
Precision for Medicine's Product Quality score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Precision for Medicine Pricing
Precision for Medicine ROI & Value For Money
3.8/5
Precision for Medicine has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Precision for Medicine ROI
Precision for Medicine's ROI score was rated highest by Male customers.
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Ranked Precision for Medicine ROI the Highest
Precision for Medicine ROI Score by Gender
Precision for Medicine's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Precision for Medicine Customer Satisfaction (CSAT)
Precision for Medicine Customer Satisfaction (CSAT) Score
80 / 100
Precision for Medicine has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Precision for Medicine Customer Satisfaction
Precision for Medicine's Customer Satisfaction score was rated highest by Male customers.
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Ranked Precision for Medicine Customer Satisfaction the Highest
Precision for Medicine Customer Satisfaction Score by Gender
Precision for Medicine's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Precision for Medicine.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Precision for Medicine Customer Service
3.6/5
Precision for Medicine has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Precision for Medicine's Customer Service
Address
Chevy Chase, MD
Website
http://precisionformedicine.com
Phone Number
(240)654-0730
Quick Insights into Precision for Medicine Customer Service
Precision for Medicine's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Precision for Medicine's Customer Service score.
Ranked Precision for Medicine Customer Service the Highest
Precision for Medicine Customer Service Score by Gender
Precision for Medicine's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Precision for Medicine.
Male
3.7/5
Female
N/A
Precision for Medicine as an Employer
2.9/5
Precision for Medicine has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Precision for Medicine scored a 25 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Precision for Medicine would recommend the brand to a friend. ENPS measures how likely Precision for Medicine employees would recommend working at Precision for Medicine to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 17% | Promoters |
|---|---|
| 48% | Passive |
| 35% | Detractors |
