-21
NPS
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Brand Page
Precor
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About Precor's Brand
Precor manufactures and supplies fitness machines and cardio equipment.
Brand at a Glance
66%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
2.9/5
Customer Service
Precor NPS
Precor's Net Promoter Score (NPS) is a -21 with 29% Promoters, 21% Passives, and 50% Detractors. Net Promoter Score tracks whether Precor's customers would recommend using the product based on a scale of -100 to 100.
Precor Overall NPS
| 29% | Promoters |
|---|---|
| 21% | Passives |
| 50% | Detractors |
Precor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -33 | Sep 2020 | -33 |
Nov 2020 0 | Nov 2020 | 0 |
Jan 2021 -20 | Jan 2021 | -20 |
Apr 2021 -33 | Apr 2021 | -33 |
May 2021 -43 | May 2021 | -43 |
Jun 2021 -25 | Jun 2021 | -25 |
Aug 2021 -22 | Aug 2021 | -22 |
Oct 2021 -10 | Oct 2021 | -10 |
Sep 2022 -9 | Sep 2022 | -9 |
Nov 2022 -17 | Nov 2022 | -17 |
Nov 2023 -24 | Nov 2023 | -24 |
May 2024 -22 | May 2024 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Precor NPS by Gender
Precor's NPS was rated 0 by Male customers on Comparably.
Male
0
Precor's NPS was rated by Male customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
Female
N/A
Precor's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Precor Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Precor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Precor Customer Loyalty Score by Gender
Precor's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Precor Product Quality
3.3/5
Precor has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Precor Product Information
Precor’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.precor.com/
- Company Size
- 501-1,000 Employees
Industry
Hardware and Devices
Healthcare
Sports & Entertainment
Quick Insights into Precor Product Quality
Precor's Product Quality score was rated highest by Male customers.
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Ranked Precor Product Quality the Highest
Precor Product Quality Score by Gender
Precor's Product Quality score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Precor.
Male
3.2/5
Female
N/A
Precor Pricing
Precor ROI & Value For Money
3.2/5
Precor has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Precor ROI
Precor's ROI score was rated highest by Male customers.
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Ranked Precor ROI the Highest
Precor ROI Score by Gender
Precor's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Precor Customer Satisfaction (CSAT)
Precor Customer Satisfaction (CSAT) Score
67 / 100
Precor has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Precor Customer Satisfaction
Precor's Customer Satisfaction score was rated highest by Male customers.
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Ranked Precor Customer Satisfaction the Highest
Precor Customer Satisfaction Score by Gender
Precor's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Precor.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Precor Customer Service
2.9/5
Precor has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Precor's Customer Service
Address
Woodinville, WA
Website
http://www.precor.com/
Phone Number
8175612564
Quick Insights into Precor Customer Service
Precor's Customer Service score was rated highest by Male customers.
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Ranked Precor Customer Service the Highest
Precor Customer Service Score by Gender
Precor's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Precor.
Male
2.6/5
Female
N/A
Precor as an Employer
2.6/5
Precor has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Precor scored a -21 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Precor would recommend the brand to a friend. ENPS measures how likely Precor employees would recommend working at Precor to a friend.
Net Promoter Score
-21
NPS Score
| 29% | Promoters |
|---|---|
| 21% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
