33
NPS
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Preferred Care at Home
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About Preferred Care at Home's Brand
Preferred Care at Home offers high-quality in-home care at affordable rates.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
Preferred Care at Home NPS
Preferred Care at Home's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether Preferred Care at Home's customers would recommend using the product based on a scale of -100 to 100.
Preferred Care at Home Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
Preferred Care at Home NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Oct 2023 50 | Oct 2023 | 50 |
Jul 2024 33 | Jul 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Preferred Care at Home Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Preferred Care at Home users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Preferred Care at Home Product Quality
3.2/5
Preferred Care at Home has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Preferred Care at Home's overall Product Quality score rated by its users and customers.
Preferred Care at Home Product Information
Preferred Care at Home’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://preferhome.com
- Company Size
- 51-200 Employees
Preferred Care at Home Pricing
Preferred Care at Home ROI & Value For Money
4/5
Preferred Care at Home has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Preferred Care at Home's overall ROI score rated by its users and customers.
Preferred Care at Home Customer Satisfaction (CSAT)
Preferred Care at Home Customer Satisfaction (CSAT) Score
50 / 100
Preferred Care at Home has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Preferred Care at Home Customer Service
4/5
Preferred Care at Home has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Preferred Care at Home's overall Customer Service score rated by its users and customers.
About Preferred Care at Home's Customer Service
Address
354 NE 1st Ave, Delray Beach, FL 33444
Website
http://preferhome.com
Phone Number
+1 (561) 455-2627
Preferred Care at Home as an Employer
3.5/5
Preferred Care at Home has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Preferred Care at Home scored a 33 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Preferred Care at Home would recommend the brand to a friend. ENPS measures how likely Preferred Care at Home employees would recommend working at Preferred Care at Home to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 64% | Promoters |
|---|---|
| 0% | Passive |
| 36% | Detractors |
