-12
NPS
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Premera Blue Cross
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About Premera Blue Cross' Brand
Premera is a leading health plan in the Pacific Northwest, providing comprehensive health benefits and tailored services.
Brand at a Glance
61%
Customer Loyalty
2.8/5
Product Quality
3/5
Pricing
3/5
Customer Service
Premera Blue Cross NPS
Premera Blue Cross's Net Promoter Score (NPS) is a -12 with 38% Promoters, 12% Passives, and 50% Detractors. Net Promoter Score tracks whether Premera Blue Cross's customers would recommend using the product based on a scale of -100 to 100.
Premera Blue Cross Overall NPS
| 38% | Promoters |
|---|---|
| 12% | Passives |
| 50% | Detractors |
Premera Blue Cross NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -18 | Mar 2024 | -18 |
May 2024 -16 | May 2024 | -16 |
Jul 2024 -13 | Jul 2024 | -13 |
Sep 2024 -15 | Sep 2024 | -15 |
Oct 2024 -13 | Oct 2024 | -13 |
Dec 2024 -14 | Dec 2024 | -14 |
Jan 2025 -16 | Jan 2025 | -16 |
Feb 2025 -18 | Feb 2025 | -18 |
Mar 2025 -15 | Mar 2025 | -15 |
Apr 2025 -17 | Apr 2025 | -17 |
Aug 2025 -15 | Aug 2025 | -15 |
Sep 2025 -13 | Sep 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Premera Blue Cross NPS by Gender
Female customers rated Premera Blue Cross's NPS 10 points higher than Male customers.
Male
-22
Premera Blue Cross's NPS was rated -22 by Male customers on Comparably.
22%
Promoters
34%
Passives
44%
Detractors
Female
-12
Premera Blue Cross's NPS was rated -12 by Female customers on Comparably.
44%
Promoters
0%
Passives
56%
Detractors
Premera Blue Cross NPS by Ethnicity
Premera Blue Cross's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -24 | Caucasian | -24 |
Other -34 | Other | -34 |
Premera Blue Cross NPS by Age
Premera Blue Cross's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Premera Blue Cross NPS by Usage
Premera Blue Cross's NPS was rated the highest by customers who have used Premera Blue Cross's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -63 | 5 to 10 Years | -63 |
Over 10 Years -20 | Over 10 Years | -20 |
Premera Blue Cross Customer Reviews
Out of the 2 Premera Blue Cross customer reviews 1 was positive and 1 was constructive. Premera Blue Cross customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Premera Blue Cross Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Premera Blue Cross users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Premera Blue Cross Customer Loyalty Score by Gender
Female customers rated Premera Blue Cross's Customer Loyalty score 16% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Premera Blue Cross.
Male
50%
Yes
Female
66%
Yes
Premera Blue Cross Customer Loyalty Score by Ethnicity
Premera Blue Cross's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Premera Blue Cross.
52
out of 100
Caucasian
40
out of 100
Other
Premera Blue Cross Customer Loyalty Score by Age
Premera Blue Cross's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Premera Blue Cross.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
56-60 46% | 56-60 | 46% |
61-65 78% | 61-65 | 78% |
66+ 70% | 66+ | 70% |
Premera Blue Cross Customer Loyalty Score by Usage
Premera Blue Cross's Customer Loyalty score was rated the highest by customers who have used Premera Blue Cross's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Premera Blue Cross Customer Loyalty Score by Industry
Premera Blue Cross's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Premera Blue Cross Product Quality
2.8/5
Premera Blue Cross has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Premera Blue Cross' overall Product Quality score rated by its users and customers.
Premera Blue Cross Product Information
Premera Blue Cross’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Premera Blue Cross's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Premera Blue Cross the lowest at 2.2.
- Website
- http://premeranews.com
- Company Size
- 1,001-5,000 Employees
Industry
Enterprise
FinTech
Insurance
SaaS
Quick Insights into Premera Blue Cross Product Quality
Premera Blue Cross's Product Quality score was rated highest by customers who have used Premera Blue Cross's products/services for 1 to 2 Years, and rated lowest by customers who have used Premera Blue Cross's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Premera Blue Cross' Product Quality.
Ranked Premera Blue Cross Product Quality the Highest
Ranked Premera Blue Cross Product Quality the Lowest
Premera Blue Cross Product Quality Score by Gender
Male customers rated Premera Blue Cross's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Premera Blue Cross.
Male
3/5
Female
2.8/5
Premera Blue Cross Product Quality Score by Ethnicity
Premera Blue Cross's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Premera Blue Cross.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 3.3 | Other | 3.3 |
Premera Blue Cross Product Quality Score by Age
Premera Blue Cross's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Premera Blue Cross.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.6 | 46-50 | 2.6 |
56-60 3 | 56-60 | 3 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2.6 | 66+ | 2.6 |
Premera Blue Cross Product Quality Score by Usage
Premera Blue Cross's Product Quality score was rated the highest by customers who have used Premera Blue Cross's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Premera Blue Cross Product Quality Score by Industry
Premera Blue Cross's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Premera Blue Cross Pricing
Premera Blue Cross ROI & Value For Money
3/5
Premera Blue Cross has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Premera Blue Cross' overall ROI score rated by its users and customers.
Premera Blue Cross Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Premera Blue Cross.
Quick Insights into Premera Blue Cross ROI
Premera Blue Cross's ROI score was rated highest by customers who have used Premera Blue Cross's products/services for 1 to 2 Years, and rated lowest by customers who have used Premera Blue Cross's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Premera Blue Cross' ROI score.
Ranked Premera Blue Cross ROI the Highest
Ranked Premera Blue Cross ROI the Lowest
Premera Blue Cross ROI Score by Gender
Male customers rated Premera Blue Cross's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Premera Blue Cross.
Male
3.1/5
Female
2.6/5
Premera Blue Cross ROI Score by Ethnicity
Premera Blue Cross's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Premera Blue Cross.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 2.5 | Other | 2.5 |
Premera Blue Cross ROI Score by Age
Premera Blue Cross's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Premera Blue Cross.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2 | 46-50 | 2 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.6 | 61-65 | 2.6 |
66+ 3.3 | 66+ | 3.3 |
Premera Blue Cross ROI Score by Usage
Premera Blue Cross's ROI score was rated the highest by customers who have used Premera Blue Cross's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Premera Blue Cross ROI Score by Industry
Premera Blue Cross's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Premera Blue Cross Customer Satisfaction (CSAT)
Premera Blue Cross Customer Satisfaction (CSAT) Score
39 / 100
Premera Blue Cross has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
13%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
5%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Premera Blue Cross Customer Satisfaction
Premera Blue Cross's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Premera Blue Cross' Customer Satisfaction.
Ranked Premera Blue Cross Customer Satisfaction the Highest
Ranked Premera Blue Cross Customer Satisfaction the Lowest
Premera Blue Cross Customer Satisfaction Score by Gender
Male customers rated Premera Blue Cross's Customer Satisfaction score 19 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Premera Blue Cross.
49 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 13% | |
Very Dissatisfied | 25% |
30 / 100
FemaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Premera Blue Cross Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Premera Blue Cross' Customer Satisfaction (CSAT) score was rated 46% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Premera Blue Cross.
46 / 100
Very Satisfied
27%
Satisfied
19%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
40%
Premera Blue Cross Customer Satisfaction Score by Age
Premera Blue Cross's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Premera Blue Cross.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 67% | |||||||||||||||
| 61-65 | 50% |
Premera Blue Cross Customer Satisfaction Score by Usage
Premera Blue Cross's Customer Satisfaction score was rated the highest by customers who have used Premera Blue Cross's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Premera Blue Cross Customer Satisfaction Score by Industry
Premera Blue Cross's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Premera Blue Cross Customer Service
3/5
Premera Blue Cross has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Premera Blue Cross' overall Customer Service score rated by its users and customers.
About Premera Blue Cross's Customer Service
Address
7001 220th Street S.W., Mountlake Terrace, WA
Website
http://premeranews.com
Phone Number
+1 (425) 918-4000
Quick Insights into Premera Blue Cross Customer Service
Premera Blue Cross's Customer Service score was rated highest by Other customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Premera Blue Cross' Customer Service score.
Ranked Premera Blue Cross Customer Service the Highest
Ranked Premera Blue Cross Customer Service the Lowest
Premera Blue Cross Customer Service Score by Gender
Premera Blue Cross's Customer Service score was rated 3 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Premera Blue Cross.
Male
3/5
Female
3/5
Premera Blue Cross Customer Service Score by Ethnicity
Premera Blue Cross's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Premera Blue Cross.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 3.8 | Other | 3.8 |
Premera Blue Cross Customer Service Score by Age
Premera Blue Cross's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Premera Blue Cross.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3 | 46-50 | 3 |
56-60 2.7 | 56-60 | 2.7 |
61-65 2.5 | 61-65 | 2.5 |
66+ 3.1 | 66+ | 3.1 |
Premera Blue Cross Customer Service Score by Usage
Premera Blue Cross's Customer Service score was rated the highest by customers who have used Premera Blue Cross's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Premera Blue Cross Customer Service Score by Industry
Premera Blue Cross's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Premera Blue Cross as an Employer
3.2/5
Premera Blue Cross has a 3.2/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Premera Blue Cross scored a -12 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Premera Blue Cross would recommend the brand to a friend. ENPS measures how likely Premera Blue Cross employees would recommend working at Premera Blue Cross to a friend.
Net Promoter Score
-12
NPS Score
| 38% | Promoters |
|---|---|
| 12% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 19% | Promoters |
|---|---|
| 28% | Passive |
| 53% | Detractors |
