-23
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Premier
Marketing or Exec? Claim Your Free Account
About Premier's Brand
Leading Healthcare GPO
Brand at a Glance
85%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
Premier NPS
Premier's Net Promoter Score (NPS) is a -23 with 18% Promoters, 41% Passives, and 41% Detractors. Net Promoter Score tracks whether Premier's customers would recommend using the product based on a scale of -100 to 100.
Premier Overall NPS
| 18% | Promoters |
|---|---|
| 41% | Passives |
| 41% | Detractors |
Premier NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 -1 | Mar 2022 | -1 |
May 2022 -14 | May 2022 | -14 |
Aug 2022 -25 | Aug 2022 | -25 |
Oct 2022 -33 | Oct 2022 | -33 |
May 2023 -40 | May 2023 | -40 |
Sep 2023 -36 | Sep 2023 | -36 |
Oct 2023 -33 | Oct 2023 | -33 |
Nov 2023 -43 | Nov 2023 | -43 |
Jan 2024 -33 | Jan 2024 | -33 |
Mar 2024 -32 | Mar 2024 | -32 |
Aug 2024 -24 | Aug 2024 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Premier NPS by Gender
Premier's NPS was rated -33 by Female customers on Comparably.
Female
-33
Premier's NPS was rated -33 by Female customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Male
N/A
Premier's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Premier NPS by Ethnicity
Premier's NPS was rated -33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Premier NPS by Usage
Premier's NPS was rated -33 points by customers who have used Premier's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -33 | Less than 1 Year | -33 |
Premier Customer Reviews
Out of the 3 Premier customer reviews 3 were positive and 0 were constructive. Premier customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Premier Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Premier users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Premier Customer Loyalty Score by Gender
Premier's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Premier.
Female
70%
Yes
Male
N/A
Yes
Premier Customer Loyalty Score by Usage
Premier's Customer Loyalty score was rated 70% by customers who have used Premier's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Premier Customer Loyalty Score by Industry
Premier's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Premier Product Quality
3.5/5
Premier has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Premier's overall Product Quality score rated by its users and customers.
Premier Product Information
Premier’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Premier's product the highest.
- Website
- http://www.premierinc.com
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into Premier Product Quality
Premier's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Premier's Product Quality.
Ranked Premier Product Quality the Highest
Premier Product Quality Score by Gender
Premier's Product Quality score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Premier.
Female
3/5
Male
N/A
Premier Product Quality Score by Ethnicity
Premier's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Premier.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Premier Product Quality Score by Usage
Premier's Product Quality score was rated 3 stars by customers who have used Premier's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Premier Product Quality Score by Industry
Premier's Product Quality score was rated 3 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Premier Pricing
Premier ROI & Value For Money
3/5
Premier has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Premier's overall ROI score rated by its users and customers.
Premier Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Premier ROI
Premier's ROI score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Premier's ROI score.
Ranked Premier ROI the Highest
Premier ROI Score by Gender
Premier's ROI score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Premier.
Female
3.6/5
Male
N/A
Premier ROI Score by Ethnicity
Premier's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Premier.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Premier ROI Score by Usage
Premier's ROI score was rated 3.5 stars by customers who have used Premier's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Premier ROI Score by Industry
Premier's ROI score was rated 3.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Premier Customer Satisfaction (CSAT)
Premier Customer Satisfaction (CSAT) Score
66 / 100
Premier has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
23%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Premier Customer Service
3.5/5
Premier has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Premier's overall Customer Service score rated by its users and customers.
About Premier's Customer Service
Address
13034 Ballantyne Corporate Pl, Charlotte, NC 28277
Website
http://www.premierinc.com
Phone Number
+1 858-481-2727
Premier's Social Links
Quick Insights into Premier Customer Service
Premier's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Premier's Customer Service score.
Ranked Premier Customer Service the Highest
Premier Customer Service Score by Gender
Premier's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Premier.
Female
3.5/5
Male
N/A
Premier Customer Service Score by Ethnicity
Premier's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Premier.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Premier Customer Service Score by Usage
Premier's Customer Service score was rated 3 stars by customers who have used Premier's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Premier Customer Service Score by Industry
Premier's Customer Service score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Premier as an Employer
3.7/5
Premier has a 3.7/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Premier scored a -23 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Premier would recommend the brand to a friend. ENPS measures how likely Premier employees would recommend working at Premier to a friend.
Net Promoter Score
-23
NPS Score
| 18% | Promoters |
|---|---|
| 41% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 44% | Promoters |
|---|---|
| 26% | Passive |
| 30% | Detractors |
