100
NPS
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Premier Farnell
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About Premier Farnell's Brand
Manufacturer of electronic and industrial components. The company manufactures and distributes technology products for electronic system design, maintenance and repair in Europe, the Americas and Asia Pacific.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Premier Farnell NPS
Premier Farnell's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Premier Farnell's customers would recommend using the product based on a scale of -100 to 100.
Premier Farnell Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Premier Farnell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Premier Farnell Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Premier Farnell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Premier Farnell Product Quality
5/5
Premier Farnell has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Premier Farnell's overall Product Quality score rated by its users and customers.
Premier Farnell Product Information
Premier Farnell’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.premierfarnell.com
- Company Size
- 1,001-5,000 Employees
Premier Farnell Pricing
Premier Farnell ROI & Value For Money
5/5
Premier Farnell has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Premier Farnell's overall ROI score rated by its users and customers.
Premier Farnell Customer Service
5/5
Premier Farnell has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Premier Farnell's overall Customer Service score rated by its users and customers.
About Premier Farnell's Customer Service
Address
Farnell House, Leeds, LS12 2NE
Website
www.premierfarnell.com
Consumer vs. Employees
Premier Farnell scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Premier Farnell would recommend the brand to a friend. ENPS measures how likely Premier Farnell employees would recommend working at Premier Farnell to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
